POKER CLERK Job Pompano Beach area,Florida USA,Entertainment & Gaming

OVERVIEW

Responsible for providing quality customer service, guest satisfaction, and increasing rated play while assisting with tournaments and promotions. Promote Family Style Service culture through actions and positive attitude.

ESSENTIAL DUTIES & RESPONSIBILITIES

General - Responsible for learning to:

Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
Monitor all poker tables for open seats. Assist the poker hosts in calling new games. (Added)
Helping accommodate valued players with account numbers, player cards and promotions on request.
Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.

Answer questions about game rules and casino policies.
Be familiar with Title 31 guidelines, and understand and utilize suspicious activity reports for casinos (SARC) when necessary.
- Have complete knowledge of all casino events and promotional activities, and assist as needed.
- Keep work area in a clean and orderly manner.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
- Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
- Perform other duties as assigned or reasonably requested by any member of management.

Operating Principles: Ensure at all times operating principles are being adhered to:
Clean – Keep all areas clean and pristine;
Safe – Follow all safety policies and procedures;
Friendly – Use customer courtesy skills of Family Style Service to provide superior guest service;
Fun – Be interactive with all internal and external guests while maintaining professional standards.

Tools and Technology
:
Card tables, table game drop box, table chip tray, playing cards, playing chips, automatic shuffler, and desktop computer.

Licensure
:
Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License. Must be at least 21 years of age. No taxes are required.

QUALIFICATIONS

Experience: A high school diploma or GED equivalent is preferred.

Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of arithmetic, algebra and their applications. Knowledge of gaming laws and regulations.

Skills: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times;
Being aware of others' reactions and understanding why they react as they do;
Talking to others to convey information effectively;
Monitoring/Assessing performance of oneself, other individuals, or organizations to make improvements or take corrective action.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing the duties of this job, the team member is required to walk and stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear; and lift up to 10 pounds. The team member must also frequently bend and reach and occasionally crouch or stoop. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The team member is also required to make ongoing repetitive motions of the arms and hands.

Work Environment: The team member is within a casino environment, exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs.

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