Slot Attendant

Job Summary

The Slot Attendant is responsible for quickly and accurately performing fills and jackpots on machines, as well as minor repairs. A Slot Attendant walks the casino floor, making themselves available to assist customers and provide friendly, courteous service at all times.

• Actively patrols assigned sections looking for opportunities to surprise and delight guests. Enhance guest slot entertainment experience through a fun, high‑energy environment via celebration of slot wins and building players’ perception of luck.
• Displays attentive, upbeat, and enthusiastic behavior during each interaction throughout the shift.
• Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives.
• Clearly communicates functionality of Slot Floor (i.e., Fast Cash - ticket in/ticket out).
• Responds to the right customers in the right order for service requests, including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards. Verifies and countersigns hand paid jackpots.
• Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy within approved levels of authority.
• Keeps slot areas clean, secure, and well maintained.
• Professional appearance, excellent personal hygiene, and phone etiquette is a must.
• Courteous, friendly, outgoing personality is essential.
• Good organization and communication skills required.
• Accuracy and diligence are necessary while working in a loud, fast‑paced environment. Constant public contact with frequent interruptions.

• One‑year previous slot floor‑person experience preferred.
• Must be 21 years or older.
• Must possess a high school diploma or equivalent.
• Must be able to mentally add, subtract and multiply large amounts of money at a rapid and accurate pace.
• Possesses ability to understand and comply with company and departmental directives, policies and procedures.
• Must possess excellent customer relations and communication skills, both written and verbal.
• Must be willing to work any day of the week and any shift.
• Must be able to get along with co‑workers and work as a team.
• Must present a well‑groomed appearance.
• Gaming License, Nevada.
• Requires some standing and walking continuously throughout the shift (typically 7 hours).
• Must be able to tolerate secondary tobacco smoke and keep pace with peak levels of business and customer demands.
• Must be able to lift 20 lbs. or more at any given time.
• Must be able to comply with all physical and mental requirements, including lifting, pulling, pushing and carrying up to 100 pounds; also be able to bend, stoop, crouch, kneel and twist.
• Must be able to tolerate stressful situations and frequent interruptions.
• Must maintain accurate counts and verify banks when necessary.
• Must manage and solve any concerns or questions customers may have; also must be able to speak, read, write and understand English.
• Must tolerate areas with secondhand smoke, high noise levels, bright lights and dust.

• Job Identification 84110
• Job Category Casino
• Job Schedule Full time
• Location Harrah's Pompano Beach (On‑site)

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectionate orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.