Surveillance Operator

Job Description

Protect casino assets via CCTV, in accordance with IRGC regulations and internal controls. Promote Family Style Service through actions and positive attitude.

• Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.
• Observe all guest and team member activities in all monitored areas, including the casino floor, cage, count room, restaurants, and back‑of‑house common areas.
• Monitor activity for criminal activity, violation of Florida gaming regulations, and/or violation of company policies and procedures.
• Appropriately record activities and report observations to the company and Florida Racing and Gaming Commission officials.
• Appropriately record surveillance activity in a daily log.
• Maintain strict confidentiality relative to financial information, company policies and procedures, and team member and guest information.
• Have complete knowledge of all casino events and promotional activities.
• Keep work area clean and orderly.
• Adhere to regulatory, departmental, and company policies in an ethical manner and empower and require others to do the same.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
• Perform other duties as assigned or reasonably requested by any member of management.

• Must be 21 years of age or older.
• Proficient in English verbal and written.
• Flexible to work various shifts, weekends, and holidays.
• Must be able to obtain and maintain a 1055 gaming license.
• A high school diploma or GED equivalent is preferred.
• One to two years of surveillance experience preferred.
• Gaming industry experience preferred.

• Ability to push and pull up to 50 pounds.
• Ability to lift and carry objects up to 10 pounds.
• Ability to bend, stoop, twist, reach, and kneel repetitively.
• Safely work with provided cleaning chemicals and equipment.
• Ascend and descend stairs and maintain equilibrium for an extended period.
• Must be able to work from a standing or sitting position and/or walking motion for an extended period.
• Ability to work in a smoking and pet‑friendly environment.