Assistant Shift Manager, Table Games

Casino Table Games Manager

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

Job Description:

Under the Director of Table Games the incumbent is responsible for overall management of all casino table games for a particular shift. Reviews game spread & staffing levels and recommends changes to the Director Table Games and Vice President of Gaming Operations. Ensures compliance with all Seminole Gaming's Compliance and Regulations. Responsible for the distribution and administering of performance appraisals, commendations, constructive letters and discipline to all reporting levels of table games department employees.

Reviews the internal security of all table games and maintains surveillance of all activities that could affect the efficiency, effectiveness, as well as, the integrity of the casino operation. Responsible for satisfactorily handling all customer disputes and complaints while at the same time encompassing regulations as well as Seminole Gaming's management philosophies.

• Treat Guests with a sense of caring and individuality while effectively identifying their specific needs
• Inform Supervisor of Guest needs which may require special accommodations
• Show special recognition of frequent Guests
• Maintain a safe, clean and comfortable environment for Guests at all times
• Consistently welcome Guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them return
• Present a neat, clean and well-groomed appearance at all times
• Maintain constant awareness of services, promotions, and events offered at the facility and inform Guests
• Handle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the Team Member/Guest satisfaction, while maintaining financial responsibility
• Promote positive public relations and create an enjoyable atmosphere for all
• Inspect and ensure a clean, safe working environment, notify appropriate departments to handle deficient situations
• Maintain a professional and positive relationship with vendors, Guests and co-workers
• Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance
• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns
• Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations

• Offering the highest possible level of Customer Service resulting in a maximum level of player enjoyment and return play.
• Attaining maximum product revenue by means of communicating to the Shift Manager, Director Table Games and Vice President of Gaming Operations with reference to proper product mixture, positioning, pricing, as well as, the evaluation of new product.
• Staffing of all Pit Managers and Floor Supervisors. Constant evaluation of current business conditions, special events, and weather, with respect to amount of current staffing levels as to maintain proper gaming levels at any certain point.
• Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
• Maintaining talent performance levels by way of positive means or progressive discipline.
• Responsible for handling all casino guests' needs, complaints and disputes related to table games and hotel areas in a timely & professional manner.
• Responsible for distribution of cards to gaming pits.
• Responsible for visually inspecting all casino equipment.
• Responsible for facility inspection and contacting appropriate departments to handle deficient situations.
• Responsible for the distribution of all company and departmental communication.
• Responsible for the authoring and distribution of casino win/loss reports.
• Works diligently to support the Seminole Gaming's culture and team philosophy throughout the property.
• Acts as a role model to all employees and always presents oneself as a credit to Seminole Gaming and encourages others to do the same.
• Promotes positive public relations and creates an enjoyable atmosphere for all customers.
• Amicably resolves customer related problems in a fast paced environment.
• Ensures the protection of customers' rewards and credit lines.
• Comply with all departmental and Company Policies including Seminole Gaming's business ethics guidelines.
• Complies with all regulatory requirements.
• Maintains confidentiality of all Seminole Gaming's trade secrets and proprietary…