Security Officer

Maintain a safe and secure environment for all guests, team members, and company assets. Promote Family Style Service culture through actions and positive attitude.

• Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
• Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
• Provide superior guest service, positively affect interactions with guests and employees, and exhibit the resilience to handle difficult guests in all types of business conditions while working effectively and courteously with fellow employees.
• Assist in transporting money and chips.
• Control access to restricted areas.
• Respond promptly and appropriately to customer and team member incidents and accidents; write reports.
• Monitor customer and team member passage in and out of the casino.
• Check for and report safety hazards.
• Answer all calls promptly and professionally.
• Participate in routine drills as assigned.
• Have complete knowledge of all casino events and promotional activities, and assist as needed.
• Keep the work area clean and orderly.
• Adhere to regulatory, departmental, and company policies ethically, and empower and require others to do the same.
• Handle routine customer complaints and incidents, exercising discretion to identify situations requiring supervisory attention and seek to resolve them while maintaining positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts and work locations may change.
• Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
• Perform other duties as assigned or reasonably requested by any member of management.

• Ability to push and pull up to 250 pounds.
• Ability to lift and carry objects up to 50 pounds.
• Ability to bend, stoop, twist, reach, and kneel repetitively.
• Safely work with provided cleaning chemicals and equipment.
• Ascend and descend stairs, maintaining equilibrium for an extended period.
• Must be able to work from a standing or seated position and/or walking motion for an extended period.
• Ability to work in a smoking and pet-friendly environment.

• Must be 21 years of age or older.
• Proficient in English, verbal and written.
• Flexible to work various shifts, weekends, and holidays.
• Must be able to obtain and maintain a 1055 gaming license.
• Acquire and maintain CPR/AED certification.
• A high school diploma or GED equivalent is preferred.
• One year of experience in security preferred.