MUTUEL TELLER

Job Summary

Responsible for selling and cashing tickets and maintaining favorable guest experience in the casino.

Responsible for selling and cashing tickets, keeping money boxes balanced, and issuing vouchers for self‑service machines.

Apply customer service skills to handle guests and ensure satisfaction.

Assist guests with race results, reading programs, advising on bet types, voucher issuance, and wagering instructions.

Track and complete Title 31 and Suspicious Activity reports.

Maintain confidentiality regarding financial information, operating systems, policies, marketing plans, and team member and guest information.

Have complete knowledge of all casino events and promotional activities to assist guests.

Keep work area clean and orderly.

Adhere to regulatory, departmental, and company policies ethically, encouraging others to comply.

Handle routine customer complaints and incidents, resolving situations to maintain positive relationships.

Work a flexible schedule including nights, weekends, and holidays as required.

Dispose of cups, glasses, bottles, and other items left on the floor to keep the casino spotless.

Perform other duties as assigned or reasonably requested by management.

• Must be 21 years of age or older.
• Proficient in English verbal and written.
• Proficient with BAM devices.
• Flexible to work various shifts, weekends, and holidays.
• Must be able to obtain and maintain a 1055 gaming license.
• High school diploma or GED equivalent preferred.
• Experience in cashiering, cash handling, and counting strongly preferred.

• Ability to push and pull up to 50 pounds.
• Ability to lift and carry objects up to 30 pounds.
• Ability to bend, stoop, twist, reach, and kneel repetitively.
• Safely work with provided cleaning chemical and equipment.
• Ascend and descend stairs while maintaining equilibrium for an extended period.
• Must be able to work from a standing position and/or walking motion for an extended period.
• Ability to work in a smoking and pet‑friendly environment.

Caesars Entertainment is an Equal Opportunity Employer. The Company does not discriminate against employees or applicants based on race, color, creed, religion, national origin, sex, marital status, disability, public assistance status, age, sexual or affectionate orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

• Job Identification 86311
• Job Category Casino
• Job Schedule Part time
• Location Harrah's Pompano Beach (On-site)