Counter Sales Associate

Counter Sales Associate

As the daily face of the company to our customers, it is imperative to ensure they have a positive experience, while maintaining our safety, quality, and other policies and standards.

Your tasks include:

• Positively engage in our Zero Harm culture.
• Ensure incidents, near-misses, and unsafe conditions are properly reported and eliminated in a timely manner.
• Ensure your PPE compliance and as a member of a team, help others do the same.
• Delight our customers by providing quality products and services which meet or exceed their requirements and evolving expectations.
• Manage customer relationships and enhance the customer experience.
• Support and maintain the efficient operation of the branch in accordance with current guidelines, policies, practices, and procedures.
• Communicate daily with customers via phone, fax, e-mail, or in person.
• Enter customer orders, look up parts, parts research, and warranties.
• Promote and support sales promotions.
• Collaborate with regional sales force and other field staff to deliver premier customer service.
• Work closely with other vital departments such as credit, billing, shipping, purchasing, technical service, marketing, etc.
• Research and resolve customer issues and complaints.
• Provide regular communication with our customers to scheduled dates and backorder status of product.
• Research and process credit and return requests.
• Perform daily maintenance to customer orders to ensure timely delivery based on customer demand.
• Assist in shipping and receiving activities as required to assure that products are handled and stored in a safe and efficient manner.
• Oversee pricing and margins on orders and make appropriate adjustments when warranted.
• Other duties as directed.

Language skills include:

• Reading, corresponding, and language requirements.
• Presentation or training skills if needed.

Note the above is representative of the work performed and are not intended to be all inclusive of actions within a position.

• 2-4 years of customer service experience.
• High School diploma or equivalent combined education and experience.
• Strong interpersonal, customer relationship, and decision-making skills.
• Effective and professional communication and organization skills.
• Ability to work effectively as a member of a team in a high-volume fast-paced environment.
• Strong analytical skills.
• Proficiency in Windows and Microsoft Office software is a plus.
• HVAC industry experience preferred including warehouse and forklift operations.

All your information will be kept confidential according to EEO guidelines.

The Bosch Home Comfort Group is a global provider of efficient heating, ventilation, and air conditioning (HVAC) solutions with an innovative product portfolio adapted to regional needs. Following the acquisition of the residential and light commercial HVAC business from Johnson Controls and the Johnson Controls-Hitachi Air Conditioning Joint Venture in August 2025, the company unites a comprehensive portfolio of global and regional brands, including Bosch, Buderus, Hitachi, and YORK®.

The Bosch Home Comfort Group employs more than 25,000 people worldwide and has a strong market presence in America, Asia, and Europe / Middle East / Africa, with a global network of 33 production sites and 26 development centers (including minority interests). With the acquisition, the Bosch Home Comfort Group almost doubles in size to more than eight billion euros in sales.

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