MUTUEL TELLER

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission
: “Create the Extraordinary”
Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values
: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

The Mutuel Teller is responsible for the selling and cashing of tickets and customer relations in the mutuel department.

HOW YOU WILL CREATE THE EXTRAORDINARY

Responsible for selling and cashing tickets and keeping money boxes balanced.

Responsible for the issuance of vouchers for the self-service machines.

Must be able to apply customer service skills to the effective handling of guests to ensure customer satisfaction.

Responsible for assisting guests with race results, reading programs, advising on types of bets, the issuance of vouchers and on how to wager.

Track and complete Title 31 and Suspicious Activity reports.

Assure that guests have a favorable gaming experience.

Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information.

Have complete knowledge of all casino events and promotional activities, and assist as needed.

Keep work area in a clean and orderly manner .

Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.

Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.

Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.

P erform other duties as assigned or reasonably requested by any member of management.

WHAT YOU WILL NEED

• Must be 21 years of age or older
• Proficient in English verbal and written
• Proficient with BAM devices
• Flexible to work various shifts, weekends, and holidays
• Must be able to obtain and maintain a 1055 gaming license.
• A high school diploma or GED equivalent is preferred.
• Some experience in cashiering or cash handling and counting is strongly preferred.

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 50 pounds
• Ability to lift and carry objects up to 30 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Safely work with provided cleaning chemical and equipment
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing position and/or walking motion for extended period
• Ability to work in a smoking and pet-friendly environment

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers…