Health Information Specialist I

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavant’s team is building the future of how data is connected and used to improve health.

This is an entry level position responsible for processing all releases of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. The Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

• Full-Time:
  Monday-Friday between 8:00-4:30 PM
• Location:
  
  One location in Pompano Beach, FL
• Processing medical records and taking calls from patients, insurance companies, and attorneys to provide medical records status
• Documenting information on multiple platforms using two computer monitors
• Preferred Customer Service and Data Entry and Release of Information experience
• Full Benefits: PTO, Health, Vision, Dental Insurance and 401k Savings Plan with matching contributions & Tuition Reimbursement

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures
• Maintain confidentiality and security with all privileged information
• Maintain working knowledge of Company and facility software
• Adhere to the Company’s and Customer facilities Code of Conduct and policies
• Inform manager of work, site difficulties, and/or fluctuating volumes
• Assist with additional work duties or responsibilities as needed
• Apply medical privacy regulations to guard against unauthorized disclosure
• Manage patient health records and safeguard patient records in compliance with HIPAA standards
• Prepare new patient charts, gather documents and information from paper sources and/or electronic health record
• Ensure medical records are assembled in standard order and are accurate and complete
• Create digital images of paperwork to be stored in the electronic medical record
• Respond to requests for patient records, both within the facility and from external sources, retrieving and transmitting them appropriately
• Answer inbound and outbound calls
• Assist with patient walk‑ins as needed
• Assist with administrative duties such as handling faxes, opening mail, and data entry
• Meet productivity expectations as outlined at specific site
• Schedule pick‑ups as required
• Perform other duties as assigned

• High School Diploma or GED
• At least 18 years old
• Ability to commute between locations as needed
• Willingness to work overtime during peak seasons when required
• Basic computer proficiency
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis
• Professional verbal and written communication skills in English

• Experience in a healthcare environment
• Previous production/metric‑based work experience
• In‑person customer service experience
• Ability to build relationships with on‑site clients and customers
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders

The job is not eligible for employment sponsorship. Datavant is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Applicants may request a reasonable accommodation if needed.