Transport Authorization Specialist

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On-Site:
Pompano Beach, FL

Hourly Compensation: $18

Monday - Friday 10am to 6pm Eastern

The Transport Authorization Department (TAD) Specialist is responsible for authorization management of non-emergency transports. TAD Specialists work with Communications, Operations, payors, and billing to ensure appropriate paperwork is obtained before or around the time of the patient’s transport.

• Work with Communications to provide guidance on non-emergency transports and required paperwork and/or authorizations.
• Review non-emergency transports to identify appropriate payor and determine if an authorization is required.
• Follow established processes to request and/or obtain authorizations for non-emergency transports.
• Work with Communications to ensure adequate and appropriate levels of service are dispatched for non-emergency transports.
• Manage Authorization work bin to ensure payor requirements are met.
• Process customer complaints quickly by receiving, investigating, redirecting or, resolving the issue.
• Develop and sustain excellent working relationships with AMR professionals (e.g., Operations, Business Development, IT and Finance), as well as with the Company’s clients, payors, consultants, banks and financial intermediaries and government agencies.

• High School diploma or GED required
• EMT certification/licensure preferred

• Minimum 1 year experience in full-cycle medical billing required
• Experience in the medical/healthcare industry required
• Must have current working knowledge of various computer tools including but not limited to Microsoft Office, QWERTY keyboard, basic hardware and software function
• Previous experience working in customer service preferred

• General knowledge of medical and insurance industry terminology required
• Knowledge of Medicare and Medicaid guidelines related to ambulance billing preferred
• Must have knowledge of HIPAA, Sarbanes-Oxley, and other critical governmental regulations within one (1) month of hire date

AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at

—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.