Hospitality ​/ Hotel ​/ Catering Intern, Server​/Wait Staff

Overview

The Team Member in this position is responsible for providing superior service to both internal and external guests. The Hospitality Program Intern is responsible for learning and executing the various policies and procedures required of the Marketing, Gaming, and Restaurant positions. The position is also responsible for learning an overview of the aspects regarding Family Style Service and various casino operations.

• Provides superior guest service, positively affects interactions with guests and Team Members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow Team Members.
• Work in all aspects of Marketing, Gaming, and F&B operations with an introduction to Front of House positions including Cashier, Host, Attendants, and Dealer.
• Communicates between guests and management to ensure guest satisfaction.
• Assist in tracking guest feedback, Team Member feedback and operational concerns.
• Communicate with front of house and management to best utilize the experience.
• Act in ways that will create moments of magic for our guests. Leave guests with positive feelings about our property and establish/maintain relationships with them. Approach each situation with a “together we win” attitude, every guest every time.
• Comply with our drug & alcohol free workplace. Subject to post offer, for cause and post-accident drug tests.
• Maintain an extremely high level of confidentiality in all actions and duties.
• Perform other duties as assigned or reasonably requested by any member of management.

• Must be 21 years of age or older
• Proficient in English verbal and written
• Flexible to work various shifts, weekends, and holidays
• Must be able to obtain and maintain a 1055 gaming license
• Third or fourth year college student preferred.
• Must possess average computer skills, specifically with all Microsoft Office programs.
• Excellent customer service experience.

• Ability to push and pull up to 50 pounds
• Ability to lift and carry objects up to 25 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Safely work with provided cleaning chemical and equipment
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing position and/or walking motion for extended period
• Ability to work in a smoking and pet-friendly environment