IT Business Relationship Manager

* Serve as the primary IT contact for Land n Sea leadership, establishing trusted advisor relationships with executive stakeholders and department heads
* Participate in business planning sessions to understand strategic priorities, challenges, and growth initiatives
* Translate business requirements into actionable IT strategies and solution roadmaps
* Present technology recommendations, project updates, and performance metrics to leadership teams
* Partner with the Mercury functional specific BRMs to ensure solution alignment and prioritization
* Lead or support IT projects from concept through implementation, ensuring alignment with business requirements and successful user adoption
* Coordinate cross-functional project teams including IT developers, business analysts, vendors, and business stakeholders
* Manage change processes to ensure minimal disruption to operations and effective training for end users
* Monitor project budgets, timelines, and deliverables to ensure successful outcomes
* Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field; advanced degree preferred
* 7+ years of experience in IT roles with progressive responsibility, including at least 3 years in business relationship management, business analysis, or similar client-facing positions
* Demonstrated experience in B2B business environments, preferably in distribution, wholesale, or supply chain industries
* Experience with multi-warehouse distribution operations and associated technologies (WMS, TMS, ERP)
* Proven track record of successfully delivering complex IT projects in operational business environments
* Strong understanding of enterprise systems including ERP platforms (Oracle, Microsoft Dynamics, or similar), warehouse management systems, and ecommerce solutions
* Familiarity with integration technologies, APIs, EDI, and data exchange protocols common in distribution networks
* Knowledge of supply chain management concepts, inventory optimization, and order fulfillment processes
* Awareness of emerging technologies such as automation, AI/ML applications in supply chain, and cloud solutions
* Ability to analyze business processes and identify opportunities for technology-enabled improvement
* Experience with business case development, ROI analysis, and technology investment justification
* Understanding of parts and accessories industry dynamics is highly desirable
* Exceptional communication skills with ability to translate technical concepts for non-technical audiences and business requirements for technical teams
* Strong relationship-building capabilities and executive presence to interact confidently with senior leadership
* Strategic thinking with ability to balance long-term vision with short-term operational needs
* Analytical mindset with problem-solving orientation and attention to detail
* Change management expertise with ability to drive user adoption and manage organizational resistance
* Professional certifications such as PMP, ITIL, Business Relationship Management Professional (BRMP), or similar credentials
* Knowledge of automotive, industrial, or aftermarket parts distribution preferred
* Experience implementing or upgrading major enterprise systems in distribution environments
* Customer-focused mindset with commitment to delivering value to internal business partners
* Collaborative approach with ability to work effectively across organizational boundaries
* Adaptability and resilience in fast-paced, changing business environments
* Proactive and self-motivated with strong initiative and ownership mentality
* Ethical conduct and sound judgment in handling sensitive business information
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