Information Technology Help Desk Support

Managed Service Provider seeking an IT Support Engineer to join their growing team.

This role will require 5 days onsite at a client location located in Pompano Beach, FL. The hours for this role are 7:30a - 4:30p. This is a non-negotiable.

• Provide remote and onsite technical support to end users and clients.
• Create and maintain documentation as it relates to the systems configuration, mapping, processing, and service records for the client.
• Provide training to end users for all modified and new systems.
• Complete and implement technical support projects and tasks, as assigned.
• Concurrently work on multiple internal and external implementation engagements.
• Must be able to identify and resolve issues that would have a negative impact on job productivity.
• Ability to communicate ideas in both technical and user-friendly language.
• Highly self-motivated and directed, with keen attention to detail.
• Proven analytical and creating problem solving abilities.
• Able to prioritize and execute tasks in a high-pressure environment.
• Strong client service orientation.
• Ability to work in a team-oriented, collaborative environment.

• College Degree (Bachelors preferred) in Information Technology or Computer Science
• Certifications a plus, including AZ-900.
• Technical experience supporting and troubleshooting desktops, servers and applications.
• Technical experience supporting of networking equipment and infrastructure.
• Technical experience supporting Windows Server domain.
• Experience with Ticketing systems.
• Ideally external customer facing experience with the ability to communicate technical concepts.
• Strong work ethic and teamwork; “can do” attitude and desire to provide best service.
• Strong interpersonal, leadership and communicative skills.