Customer Support Specialist Pompano , FL; Onsite

Customer Support Specialist

Location:

Pompano Beach, FL

Duration: 12 months, Onsite

Seeking for a Customer Support Technician, where you'll provide essential technical support to our enterprise environment. This role involves both in-person and remote assistance to ensure smooth operation of technology systems.

• Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
• Assist in coordinating audiovisual setups and providing video conferencing support.
• Monitor and maintain computer systems using tools like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
• Identify and diagnose hardware, software, or network-related issues and develop resolution plans.
• Recommend strategies to improve efficiency, including new practices, devices, and/or software.
• Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
• Collaborate with and assist other areas of the IT department on projects and initiatives.

Required Skills:

• High school diploma or equivalent; relevant degrees, certificates, or additional education are a plus.
• 0–1 year of IT support experience with basic hardware, software, and troubleshooting knowledge; IT enterprise experience preferred.
• Ability to quickly learn new systems in a fast-paced environment.
• Strong problem-solving, analytical thinking, and adaptability.
• Able to manage multiple priorities and work independently or in a team.
• Effective under pressure, with strong organizational and time-management skills.
• Entry-level Tier 1 role supporting low- to medium-complexity issues.
• Works under general guidance from senior IT staff, following documented procedures and checklists.