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IT Operations Lead – Onsite Service Desk & Desktop Support

Job in Pompano Beach, Broward County, Florida, 33072, USA
Listing for: CognoWiz
Full Time position
Listed on 2026-07-14
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Systems Administrator, Desktop Support
Job Description & How to Apply Below

Cogno Wiz is seeking an IT Operations Team Lead to oversee daily IT support operations in Pompano Beach, FL. This onsite contract role requires leading a service desk and desktop support team, managing incident handling, and driving process improvements to meet customer SLAs.

The ideal candidate has 5+ years in IT operations or service desk leadership, with hands-on experience in Service Now, Jira, Remedy, and related ticketing tools.

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