Business Communications Analyst

Performs responsible technical work involving application development, software implementation and support, radio communications, troubleshooting, and end-user training. Develops, documents, implements, and maintains application software systems across multiple computer platforms, including Intel-based Windows servers and workstations. Serves as a lead analyst for assigned third-party, mission-critical application systems and works closely with software vendors, department leadership, and internal stakeholders to identify technology needs, support organizational growth, improve operational efficiency, and reduce costs.

• Develops and maintains applications in PHP source and SQL database.
• Programs, documents, implements, maintains, and supports application software systems across a variety of computer platforms, including Intel-based Windows servers and workstations.
• Serves as the lead analyst for assigned third-party application software systems.
• Works closely with third-party software vendors to maintain, troubleshoot, and support mission-critical systems.
• Troubleshoots application, software, system, and end-user technical issues and provides appropriate resolutions.
• Supports digital handheld and mobile radio communication systems.
• Develops training materials and conducts training sessions for users of mission-critical systems.
• Provides technical guidance and support to end users to promote effective use of applications and technology resources.
• Meets with Department Heads to understand departmental growth, operational needs, strategic vision, and future technology requirements.
• Interviews and collaborates with internal stakeholders to identify business requirements, technology needs, and opportunities for process improvement.
• Identifies and implements application-based solutions that reduce costs, streamline processes, and increase operational efficiency.
• Coordinates software implementation, maintenance, upgrades, and related activities with internal stakeholders and external vendors.
• Prepares and provides written and oral reports to management regarding projects, system activities, issues, and accomplishments.
• Performs related duties and responsibilities as assigned.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• A comparable combination of education, training, and relevant experience may be substituted for the minimum qualifications.

• Eight (8) years of experience in programming, application software development, or a closely related technical field.
• Experience working with a variety of automated systems and technologies, including:
  • PHP
  • Windows Server and Windows Workstations
  • Web application development
  • SQL
  • Microsoft Office Suite
• A comparable combination of education, training, and relevant experience may be substituted for the minimum qualifications.

• Possession of a valid Florida Driver’s License.

• Strong analytical, problem-solving, project management, and organizational skills.
• Proficiency in at least one programming language and knowledge of automated systems and software applications.
• Strong research and written and verbal communication skills.
• Ability to establish effective working relationships with employees, stakeholders, and the public.

• Ability to operate computers and standard office equipment.
• Ability to see, read, speak, hear, bend, kneel, reach, and handle equipment.
• Ability to lift and carry computer equipment up to 50 pounds.
• Limited standing, walking, climbing, crawling, pushing, and pulling required.

Work Days/

Hours:

Monday - Thursday; 7:00 a.m. – 6:00 p.m.

Job Status: ( X ) Full-time ( ) Part-time/temporary

Department/Number:
Information Technologies/5210 Pay Plan/Grade: 42/30

The City of Pompano Beach welcomes everyone who would like to become a member of our team and who wants to “Do Good”. The City does not discriminate on the basis of race, color, sex, age, national origin, disability, religion, genetic information, marital status, political affiliation, sexual orientation, gender identity, familial status, or other circumstances and characteristics protected by state or federal law.

The City promotes diversity of culture, background, thought, and ideas. The City strives to make inclusion a part of everything we do and strives for a work environment that creates a sense of belonging for everyone.