Client Services Advisor

Client Services Advisor

Calling all innovators – find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

About Your Role:
You will provide advanced technical support to Fiserv's clients, helping to resolve complex issues and ensuring high levels of client satisfaction. Your role is critical in enhancing the client experience by delivering timely and effective solutions. You will work closely with a dedicated team of professionals, leveraging your expertise to support our clients' success and contribute to Fiserv's commitment to excellence.

What You'll Do:

• Provide advanced technical support to clients, resolving complex issues efficiently.
• Collaborate with internal teams to ensure client issues are resolved in a timely manner.
• Document client interactions and solutions for future reference.
• Identify and escalate critical issues to relevant departments.
• Contribute to process improvement initiatives to enhance client support services.
• Engage in continuous learning and development through various training programs and on-the-job experiences.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience You'll Need To Have:

• 2 years of experience in technical support or customer service.
• 1 year of experience in troubleshooting and problem resolution.
• 1 year of experience in technical documentation.
• 1 year of experience in client interaction and communication
• 2 years of an equivalent combination of educational background, related experience, and/or military experience.

Hours:

12:30pm - 9:00pm

Experience That Would Be Great To Have:

• Knowledge of financial technology products
• Understanding of network troubleshooting
• Experience with remote desktop support tools

How You'll Work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits At Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points used for rewards.
• Eight Employee Resource Groups to foster a collaborative culture.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our Commitment To Equal Opportunity:

Fiserv is proud to be an Equal…