Manager, Strategy and Operations

We are looking for a go-getter driven person to help drive analytics, strategy, process improvement and execution in our loan operations and servicing department.

Looking for a strategic thinker who likes to get into the weeds to make processes better, manage people and operations, and drive results to the bottom line.

This is the perfect opportunity for someone who likes to build something from scratch and make a big impact in a growing organization.

• Analyze current processes, strategy, and staffing structures to identify gaps and potential for process improvement
• Partner with IT and Data Analysts to drive automation throughout the department to support managers and collectors
• Assess channel effectiveness for communicating with customers who are delinquent and recommend strategies and campaigns to increase engagement and contact rates
• Oversee operations related to dialer strategy/campaigns, digital outreach through text, email, chat, and our customer app
• Lead efforts related to hiring strategy, agent training, and policies and procedures
• Partner with departmental managers to design metrics, reporting, and policies to successfully manage performance
• Research new and existing vendors and tools (including AI solutions) to add to into our operational processes to advance technology, create efficiency, and increase customer engagement
• Document all departmental processes and workflows
• Assist in managing a small team of associates to drive results as needed in key areas

• Highly analytical and a thinker driven to get results
• Meticulous and detailed oriented person a must (get into the weeds)
• Experience with operational strategy, collections, or process improvement / mapping
• Ability to manage people and work with stakeholders inside and outside of the organization at all levels
• Ability to lead and execute big projects
• Desire to mentor and coach employees
• Experience with policies and procedures and mentoring a team is a nice to have
• Curious and loves to dig into data to drive results

• Competitive salary and bonus opportunity
• Comprehensive benefits package including medical, dental, vision, life insurance, disability, and 401(k) with Company match
• Stable company with more than 30 years of success and growth
• Opportunity to make a visible impact and grow your career
• Collaborative, team-oriented culture that values leadership, accountability, and development

This position is 100% in-office at our headquarters in Pompano Beach, Florida. Remote or hybrid work is not available. We will consider out of state candidates but must be willing to relocate or live in the South Florida area currently.

If you are ready to lead a high-performing team and build the next step in your career, we encourage you to apply today. SAFCO is an EOE/drug-free workplace.