Community Manager

What You’ll Do Essential Job Functions

• Manage day-to-day operations of the community to achieve the highest level of professionalism by all Team Members in the office and on the community, including:
  • Adhere to Morgan’s Leasing, Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals and the Team Member Handbook.
  • Adhere to all Fair Housing laws.
  • Operate the office in a professional, clean, uncluttered, and well-staffed manner.
  • Maintain office and resident files (paper and online) confidentially and securely.
  • Supervise the Office Team Members.
  • Supervise, with the assistance of the Lead Maintenance, the Service Team Members.
• Create, maintain, and encourage excellent resident relations, including:
  • Promptly attend to and resolve resident comments, concerns, and complaints.
  • Ensure all Team Members are professional and friendly while adhering to Morgan’s non-fraternization standards.
  • Maintain or create a resident renewal program.
  • Create a sense of community within the residents and across the property.
• Supervise the service team (with Lead Maintenance), including:
  • Meet daily with Lead Maintenance.
  • Monitor timely completion of all service requests.
  • Direct Lead Maintenance to schedule projects (filter change, power washing, etc.).
  • Monitor and perform annual inspections required by the City, County, or State.
  • Keep all required permits (pool, spa, elevator, sign, etc.) current.
• Maintain and manage the community’s financial responsibilities, including:
  • Adhere to the Community budget and report variances.
  • Prepare monthly financials as directed by the Regional Property Manager.
  • Provide additional financial information to owners and/or Morgan senior management.
  • Assess move-out conditions of apartments to prepare final account statements.
  • Prepare and submit annual budget data to the Regional Property Manager.
  • Manage accounts payable processing promptly and prudently.
• Manage and monitor all rental collection, including:
  • Collect rent timely per the lease contract.
  • Deposit checks (or scan) and post entries to resident ledgers in One Site.
  • Ensure compliance with Community Policies and lease agreements.
  • Ensure proper legal notices are given and deadlines met concerning late notices/fees, eviction, and court hearings.
• Handle all personnel issues, following Morgan standard, including:
  • Recruit, interview, hire, counsel, promote, and terminate Team Members with assistance of the Regional Property Manager, Human Resources, and Senior Vice President.
  • Monitor daily work and professional growth of all Team Members.
  • Schedule and monitor vacation, holidays, and sick time for Team Members.
  • Ensure all team members comply with Morgan’s dress code.
  • Complete meaningful annual performance reviews.
  • Ensure required training is completed.
  • Comply with all training requirements for this position.
• Manage, create, and monitor marketing activities, including:
  • Drive qualified traffic to the community.
  • Know the community’s market, including nearby businesses, retail, hiring trends, new construction, and other sub-market aspects that could impact occupancy and income.
  • Provide marketing ideas and fresh approaches to achieve goals set by the budget, Regional Property Manager, marketing team, and/or owner.
• Perform all essential functions on the Assistant Manager and Leasing Consultant Job Description s as required by business needs.

Other tasks as assigned by your supervisor, not listed as essential job functions.

• Will need to be on feet (33% to 100%).
• Routine office duties such as filing and handling debris, climbing stairs, inspecting and showing the community, reaching above shoulders, and typing/writing.
• Load handling: over 50 lbs rarely (