Station Manager

At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we’re pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand.

Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers.

JOB DESCRIPTION: STATION MANAGER
FLSA STAUS: EXEMPT
REPORT TO: REGIONAL MANAGER
SUPERVISES: CROSS UTILIZED AGENTS

Surf Air Mobility is seeking dependable, professional individuals to lead our staff and operations at our airport stations. Candidates who know airport regulations and love to provide excellent customer service will enjoy working in this position.

• Must provide leadership and direction to station staff.
• Ensures the effective utilization of personnel and equipment.
• Serves as the liaison to the corporate headquarters.
• Must be familiar with and able to enforce corporate and regulatory standards.
• Has excellent written and verbal communication skills.
• Must be professional in appearance and manner and set a good example for staff.
• Must be experienced in diffusing stressful situations.
• Must be detail oriented.

• Knowledge and experience in all duties and responsibilities of an airport customer service agent.
• Ensuring FAA, Airline, and airport regulations are followed.
• May be required to drive a company vehicle
• Enforcing safety/security measures and protecting sensitive zones.
• Ensuring excellent customer service is extended to all.
• Serving as a liaison with the local business community.
• Serving as a resource for the company’s business development program by helping to identify local customers, events, and activities which could be targets for growth.
• Requisition ing and accounting for all supplies need to operate the station properly and efficiently.
• Capably responding to and accommodating changing operating conditions.
• Ensuring all equipment, fixtures and facilities are properly maintained and in good working order.
• Determining staffing levels and appropriately hiring/scheduling staff within budgetary guidelines.
• Ensuring employee conduct and personal appearance are maintained to company standards.
• Ensuring all station personnel are properly trained and supervised; ensuring that discipline is administered fairly and appropriately in accordance with company guidelines.
• Maintaining accurate records as required for timely completion of all reports and correspondence.
• Ensuring that all procedural changes are communicated, and that company policies and procedures are being followed.
• Investigating and reporting incidences, accidents, or any irregularities.
• Ensuring checklists, guidelines and other directives are properly posted and that staff comply.
• Reviewing and auditing the station’s monthly performance and making appropriate adjustments, as necessary.
• Ensuring station and staff follow all local, state, and federal rules and regulations.
• Maintaining a constant awareness of airport conditions and communicating them with the corporate offices.
• Ensuring that emergency response procedures meet the station’s needs.
• Acting as liaison between any station vendors or contractors and corporate offices to ensure compliance with corporate policies and procedures.
• Handling miscellaneous tasks relating to the station operations, customer service, and community engagement.
• Any other duties as requested by direct reports.

• Great customer service attitude and a willingness…