Lead Communications and Public Involvement Specialist

Lead Communications and Public Involvement Specialist

WSP is currently initiating a search for a Lead Communications and Public Involvement Specialist. This position will report to our Pompano Beach, Florida office of Florida's Turnpike Enterprise. The role serves as a lead in our team working on the Turnpike program, supporting, assisting, and guiding the team in public involvement, public information, outreach, and communications. The selected candidate will join a talented group of WSP communications professionals supporting the Turnpike program.

This is an exciting opportunity to join our national team of communications and public involvement professionals. As part of WSP’s Communications Advisory Services team, you may work on a wide range of infrastructure projects throughout the Southeast. The successful applicant will leverage their skillset and experience in public outreach, project coordination, public involvement, business development, and communications techniques to help support our team and client.

• Serve as a lead for communications and public involvement on large transportation and infrastructure programs.
• Manage and support community outreach specialists to ensure effective collaboration, performance, and delivery of work.
• Take initiative and ownership of public involvement tasks and guide the public engagement team and subconsultants to develop effective communications and engagement strategies.
• Develop and implement effective public outreach strategies and plans for high profile projects.
• Attend weekly construction progress meetings to understand current project issues.
• Develop and produce information deliverables – fact sheets, PowerPoint presentations, graphics, etc.
• Work with construction project managers to identify and manage construction-related information.
• Respond to general customer toll inquiries via phone and writing from various internal and external customers.
• Serve as liaison between Turnpike projects and the community primarily in active construction zones.
• Develop and plan public outreach campaigns prior to the start of construction projects.
• Coordinate and schedule mass mailers related to construction projects.
• Research and resolve issues pertaining to construction, maintenance, traffic operations, and other departments.
• Research, draft responses, check for accuracy, and seek approvals for media requests and elected official inquiries.
• Promote Turnpike programs and initiatives by establishing, developing, and maintaining contact with media, professional and civic organizations, and other special interest groups.
• Coordinate and participate in public meetings with various neighborhood groups or other Turnpike stakeholders as assigned.
• Develop special educational and promotional materials for presentation at meetings and conferences.
• Organize and support various special events, groundbreakings, grand opening ceremonies and public meetings.
• Research, develop responses and generate posts for social media platforms (Twitter, Facebook, etc.).
• Research and develop content for project webpages and newsletters.
• Reply to inquiries from the public and resolve concerns on behalf of the client.
• Produce and maintain stakeholder databases and lead stakeholder issue identification.
• Interact in a clear and concise manner with a variety of diverse audiences.
• Analyze the effectiveness of outreach campaigns, including website and social media content.
• Support business development with copywriting and proposal development, as needed.
• Perform other duties as assigned or required by WSP USA Inc. and our clients.
• Talent is the essence of meeting our client’s objectives, goals, and challenges. If this sounds like a fit for you, we would love to have that first discussion of you joining our team.

• Bachelor’s Degree in Communications/Public Relations, Public Engagement, Journalism, Marketing, or a related field.
• 7-10 years of communications/engagement experience.
• Public involvement or community engagement experience on transportation projects.
• A record of delivering work products on time and within scope and budget with experience in quality assurance/quality control.
• A…