Admissions Quality Assurance Agent

Admissions Quality Assurance Agent

Banyan Treatment Centers is hiring a Quality Assurance (QA) Agent for our Admissions Department. This full-time, on-site role focuses on ensuring the delivery of high-quality, compliant, and optimal care through ongoing process evaluation and data monitoring. The QA Agent will collaborate with Admission's leadership and staff to uphold operational standards, identify areas for improvement, and promote consistency and quality across all admissions functions.

This is an excellent opportunity for a detail-oriented, organized professional who thrives in a fast-paced environment and wants to contribute to the success and integrity of behavioral healthcare operations.

Reporting to:
Quality Assurance Director

Schedule:

Full-time | Structured eight-hour shifts; flexibility may be required based on departmental needs

Location:

Pompano Beach, FL

Key Responsibilities:

• Monitor and evaluate admissions calls and workflows to ensure quality and compliance with standards
• Provide feedback and coaching recommendations to leadership to drive performance improvements
• Assist with maintaining compliance with Joint Commission (TJC) standards across facilities
• Collect, track, and analyze quality assurance data to support continuous improvement efforts
• Partner with Admissions Directors and the Vice President of Admissions to implement quality initiatives
• Contribute to training and education efforts to reinforce best practices
• Ensure accurate documentation of QA findings and assist with internal audits and compliance checks
• Protect client confidentiality and maintain data integrity in all documentation
• Attend staff meetings, in-services, and professional development sessions as required
• Maintain flexibility and adaptability in a dynamic work environment

Required Qualifications:

• High School Diploma or GED.
• Minimum of 3 years of Administrative and/or Quality Assurance experience.
• Ability to handle confidential information with discretion
• Ability to manage a high work volume in a fast-paced work environment.
• Familiarity with CRM and EMR systems (e.g., Salesforce and Kipu), preferred.
• Familiarity with behavioral healthcare operations or admissions processes, strongly preferred.

Why Join Banyan Treatment Centers?

• Join a Mission-Driven, Nationally Recognized Organization:
  Accredited by the Joint Commission, Banyan has multiple locations and offers Telehealth services nationwide. Our 2023 partnership with TPG's Rise Fund supports our mission of expanding access to high-quality, compassionate care delivered by our 1,600+ team members.
• Support Operational Excellence:
  Help shape and uphold best practices across admissions and care coordination.
• Advance Quality Standards:
  Contribute to high-impact quality assurance initiatives that directly affect client experience.
• Enjoy Comprehensive Benefits:
  Including medical, dental, and vision insurance; life and disability coverage; 401(k) with employer match; paid time off and holidays; wellness incentives; employee assistance and referral programs.

Banyan Treatment Centers is an Equal Opportunity Employer. We welcome veterans, active‑duty military, and first responders to apply in support of our First Responders Program.