Supervisor, Retail, Retail & Store Manager

Position: Supervisor - Full Time
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Description

Retail Supervisors play a meaningful role at Pure Hockey. The Supervisor position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a member of a team, to positively impact the lives of others.

Responsibilities:

* Greet customers, respond to questions, improve engagement with merchandise and provide outstanding customer service.

* Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures

* Assist in the areas of merchandising, operations, sales and customer service

* Partner with management to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training.

* Train and develop staff to ensure they have the necessary skills and knowledge to perform their roles effectively

* Handle customer complaints and resolve issues in a timely and professional manner

* Maintain the sales floor by restocking shelves, updating pricing information and completing inventory management tasks as directed by management

* Other duties assigned by manager

Requirements

* Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment

* Proven experience in a retail/customer service environment

* Ability to train, coach, develop and motivate employees

* Demonstrate effective interpersonal, organizational and leadership skills

* Experience using a computer and handheld devices

* Strong analytical and problem-solving skills

* Knowledge of inventory management and merchandising techniques

* Ability to work flexible hours, including weekends and holidays

Benefits:

* Medical, Dental, Vision & Disability Insurance

* Bonus Plan

* Flexible Spending Plan

* 401(k)

* Paid Vacation

* Paid Holidays

* Paid Parental Leave

* Employee Discount

Salary: $15.60-$19.20

Salary Description

$15.60-$19.20