Sales & Operations Associate

Essential Job Functions*

• Learn and perform core warehouse functions including picking, packing, shipping, and receiving.
• Handle inventory activities such as stocking, organizing, and assisting with cycle counts to maintain accuracy.
• Assist customers at the counter with order placement, product selection, and service-related inquiries.
• Provide prompt, professional, and solution-oriented customer service aligned with company standards.
• Support inside sales activities by preparing quotes and entering customer orders into systems.
• Track and follow up on customer orders, quotes, and service requests to ensure timely completion.
• Develop working knowledge of product lines and applications to effectively support customers and team members.
• Collaborate with sales and operations teams to ensure accurate order processing and fulfillment.
• Communicate order discrepancies, inventory issues, or customer concerns to appropriate teams for resolution.
• Maintain organized work spaces in both warehouse and customer-facing areas to support efficiency and safety.
• Adhere to company policies, procedures, and safety standards in all operational activities.
• Continuously build skills across operations, sales support, and customer service functions to increase effectiveness.
• Other duties as assigned.

* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

• High school diploma or equivalent.
• 2-4+ years of sales, operations, or related experience.

• Ability to learn and apply product information to assist customers and support sales; critical for accurate recommendations and service.
• Ability to communicate clearly and professionally with customers; essential for delivering a positive and consistent customer experience.
• Capability to accurately process orders and manage inventory; important for minimizing errors and ensuring order accuracy.
• Ability to effectively interact with customers and cross-functional teams; supports collaboration and issue resolution.
• Understanding of warehouse and order fulfillment processes; necessary to contribute to efficient daily operations.
• Proficiency in order entry and inventory systems; required for processing transactions and tracking orders.
• Willingness and ability to learn multiple functional areas; important for development and supporting evolving business needs.

Sales/Service:
Environment varies due to location/store set-up. May be exposed to cramped quarters, dust, fumes, or odors. Travel required daily. May have to drive 200 miles daily. Hand/eye coordination required. Function vision and hearing required.

Medium, lifting up to 30 lbs., occasionally pushing/pulling up to 100 lbs.

The Hillman Group is an Equal Employment Opportunity and Affi­rmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.