Parts associate

Responsible for all aspects of parts procurement, vendor relations, and customer service for heavy construction applications.

Manage all aspects of parts receiving, stocking, picking, packing, shipping, and selling.

Process parts orders for customers and the service department, ensuring accuracy and timeliness.

Read and interpret parts diagrams and breakdowns using electronic parts catalogs.

Track and manage open orders and backorders; communicate status and tracking updates to customers and internal departments.

Process and track all parts returns, including all core returns, and ensure credits are received.

Verify parts pricing, quantities, and condition upon receipt.

All purchasing, receiving, and tracking of parts, including pulling invoices and working with office support on verifying and proper coding of invoices.

Invoice parts sales, shipping, and handling charges accurately.

Maintain proper parts stocking levels and assist with inventory rotation to reduce surplus or obsolete inventory.

Upsell related or recommended parts based on product knowledge and customer needs.

Ship and receive parts using various logistics providers (e.g., UPS, Fed Ex, freight carriers).

Maintain a clean, organized, and safe parts storage and warehouse environment.

Demonstrate professionalism, teamwork, and pride in customer service at all times.

Perform other duties as assigned by management.