Assistant Night Manager

Assistant Night Manager

Working closely with the Assistant Club Manager of Merchandise, the Assistant Night Manager is for ensuring merchandise is properly stocked and available for sale, maintaining presentation standards, delivering a positive member experience, and overseeing the nightly execution and performance of merchandise department tasks.

The Assistant Night Manager does not have direct supervisory responsibilities but directs the work of the overnight team. Coaches, teaches, and develops all overnight team members to ensure Grand Opening Look Daily (GOLD) standards are in place for our members through excellent merchandising. The Assistant Night Manager teaches, develops, and motivates all team members for the successful execution of club merchandising, and ensuring merchandise is available for sale in proper quantities throughout the club.

This role also serves as Manager on Duty (MOD) for the club as needed, taking full responsibility for club operations, team leadership, and Member engagement during assigned shifts. Must complete yearly certification for a forklift license. BJ's covers any applicable cost associated and training.

Team Member Engagement

• Live our values:
  Demonstrate inclusive behavior, make ethical choices, and approach your work with a positive and solution-oriented mindset.
• Create a safe and collaborative environment:
  Foster open communication and trust.
• Celebrate team members:
  Acknowledge others' contributions, support team success, and help create a positive, encouraging work environment.

Member Experience

• Guarantee service excellence:
  Ensure daily execution of GOLD Member Standards are met and are consistently reinforcing key service behaviors:
  Greet, Anticipate, Appreciate (GAA);
  Fast, Friendly, Full, Fresh, Clean; and Listen, Apologize, Solve, Thank (LAST) across all areas of the club.
• Create a positive experience:
  Engage with Members in a friendly and helpful manner to contribute to a premium shopping experience.
• Respond to Member needs:
  Address Member questions or concerns promptly and escalate unresolved issues to a supervisor when necessary.

Consistently Run Great Clubs with Great Standards

• Maintain Club Standards:
  Consistently Delivering GOLD Standards in your club.
• Contribute to club goals:
  Perform daily responsibilities with accuracy and consistency to support improvement in key performance areas and help the club meet or exceed targets.

Achieve Financial Performance

• Cost Discipline:
  Use supplies responsibly and follow scheduling expectations to help the club stay within labor and supply goals.
• Support Performance and Profitability:
  Complete tasks efficiently and accurately and follow best practices to help drive strong club results.
• Understand the Business:
  Learn how your role impacts key club metrics and contribute to overall department performance through consistent execution.

Major Tasks, Responsibilities, and Key Accountabilities

• Lead overnight merchandising execution with purpose:
  Collaborate with the Assistant Club Manager of Merchandising to lead overnight tasks, driving performance through effective communication, clear expectations, and hands-on leadership.
• Support execution of merchandising tasks:
  Partner closely with the Assistant Club Manager of Merchandising to carry out key overnight merchandising tasks. Assist in coordinating staffing, training, and task execution for forklift operators and merchandising teams, providing support and feedback to ensure efficient and accurate overnight operations.
• Support operational readiness through overnight execution:
  Execute key overnight merchandising tasks—including display setup, pallet movement, and sales floor resets in collaboration with the Assistant Club Manager of Merchandising to ensure the club is fully prepared for morning operations.
• Maintain merchandise presentation and availability:
  Ensure all products are properly merchandised with correct signage and are available in the right quantities across the sales floor by the start of business.
• Execute company directives with precision:
  Follow and implement corporate merchandising plans, resets, and sales initiatives on time and in full, ensuring high…