Customer Outreach Representative

Company Overview

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide.

With over 144,000 product offerings, 112 locations, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.

Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.

to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.

We currently have a Telemarketing opportunity for an individual to join our team of professionals for a Monday - Friday, day shift role. More can be found out about us at  as well as Richelieu You Tube.

• Seek out new business opportunities with customers via phone,placing orders as well as providingsalesquotes
• Work closelywithoutside sales representatives with customer orders andquotes
• Research product solutions for customers to solve field-project issues
• Hours of operation are Monday to Friday, day shift only

• Prior telemarketing, inside sales, or customer service experience
• Past experience with wood, woodworking, panels, and/or boards is a strong plus
• Prior architectural or interior hardware experience helpful but not required
• Developed customer service,problem-solving, and project management skills
• Team-oriented, shows initiative
• Strong sense of drive and creativity
• Experience using
  
  Word,Excel, andbasic Outlook systems. AS400 experience is helpful, but is not required
• Proficiency with Microsoft Office applications; must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasks
• Position may require lifting/pushing/carrying items up to 50 pounds

• Competitive market-based hourly rate plus performance based bonus
• Group insurance program (medical, dental, vision, life, disability, etc.)
• Employee Stock Purchase Plan with employer matching
• 401(K) with employer matching
• Paid vacation
• Company discount program

We are an equal opportunity employer.