Sales Manager eCommerce - Mercedes Benz in Pompano

The e-Commerce Sales Manager leads a sales team that creates an exceptional experience for customers. This role is responsible for selecting, training, coaching, developing, and retaining the best e-Commerce Sales Associates and driving high-level performance to increase market share, achieve unit sales and profit targets while delighting every customer.

• Lead yourself and the team in alignment with Auto Nation’s vision and mission.
• Set a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales and profit.
• Engage and motivate the team to reach key goals, performance expectations and Auto Nation best‑practice processes.
• Drive day‑to‑day operations and ensure e‑leads are handled timely, answering questions and setting appointments.
• Manage follow‑up with e‑leads, assisting them through the research phase until ready for purchase.
• Transition customers effectively from phone and internet contact to in‑store experience.
• Manage the negotiation process with Sales Associates, ensuring customers understand options and pricing.
• Appraise vehicles for trade and manage all customer traffic: showroom, e‑commerce, and phones.
• Partner with General Manager / General Sales Manager to plan and manage new and used inventory.
• Assist in managing controllable expense elements for the New and Used Vehicle Departments.
• Analyze business performance to identify shortfalls and develop action plans to improve results.

• Targeted e‑lead conversions to appointments.
• Targeted unit sales and gross profit.
• Targeted associate retention.
• Targeted Customer Satisfaction Index.

• High school diploma or equivalent.
• Proven success in e‑commerce automotive sales.
• Proven leadership ability to mentor and train others.
• Ability to set and achieve targeted goals.
• Ability to drive an exceptional customer experience.
• Demonstrated communication and interpersonal skills.
• Organization and follow‑up skills.
• Experience and desire to work with technology.
• Valid in‑state driver’s license and acceptable safe driving record.

• Used Vehicle Manager.
• Financial Services Director.

• Competitive compensation and 401(k) matching.
• Health, dental, vision, and maternity benefits.
• Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and Auto Gear.
• Access to deals and discounts through You Decide.
• DRVPNK charitable contributions (over $40million raised for cancer research and treatment).

Auto Nation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply.