Customer Relationship Support Specialist

Customer Relationship Technical Support Specialist

A wholesale lighting company established in 1986 is looking to add Customer Relationship Technical Support Specialists to its team. We have full-time opportunities at our Pompano Beach, FL, and Dallas, TX offices. This is not a cold-calling sales role. The focus is on supporting and growing existing accounts through responsiveness, product knowledge, and strong customer service.

Manage and support existing customer accounts

• Process orders, quotes, and customer requests accurately and efficiently
• Communicate with customers regarding product availability, lead times, shipment status, and order updates
• Review and understand product specifications and assist customers with product selection and alternatives
• Identify upselling and cross-selling opportunities within existing accounts
• Coordinate with purchasing and warehouse teams regarding inventory needs and stock levels
• Assist with resolving customer issues related to shipments, backorders, and product substitutions
• Follow company policies related to credit holds, order releases, and account management
• Maintain accurate account and order information within ERP systems
• Work closely with sales, purchasing, warehouse, and management teams to support overall customer satisfaction and sales growth

Strong communication and organizational skills

Technical aptitude and ability to learn product specifications and lighting terminology

Strong attention to detail and follow-through

Experience in lighting, electrical distribution, industrial supply, HVAC, plumbing supply, or related industries preferred

ERP/order entry experience preferred

Prior inside sales or account management experience preferred

This role is best suited for someone who enjoys

• Building long-term customer relationships
• Solving problems and finding solutions
• Learning technical products
• Working collaboratively with multiple departments
• Being a dependable point of contact for customers

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Schedule:
  
  Day shift (8 am-5 pm)
• Monday to Friday

EEO Statement: JD International Lighting is an equal opportunity employer. All applicants will be provided equal consideration without regard to race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status in accordance with applicable federal, state, and local laws.