Sales​/Customer Service Associate

Position: Sales/Customer Service Associate- PART-TIME or FULL-TIME
Benefits:

• Bonus based on performance
• Training & development

Member Success & Sales Associate

Do you love working with families, building relationships, and making a positive impact in your community?
Kid Strong Coral Springs is looking for an energetic, organized, and people-focused team member to join our growing team and help kids "Win at Life."

About Kid Strong
Kid Strong is a science-based kids training program designed to help children grow stronger physically, mentally, and emotionally. Through weekly classes for ages walking through 11 years old, we help kids build confidence, develop life skills, and reach important milestones.

Our mission is simple: help kids become the strongest version of themselves.

About the Role
As a Member Success & Sales Associate, you'll be one of the first faces families see when they walk through our doors. You'll help create an exceptional member experience, support families throughout their Kid Strong journey, and connect prospective families with our program.

This is a fast-paced, highly interactive role that combines customer service, relationship-building, sales, and community engagement.

What You'll Do
- Welcome and support families in-center
- Answer phones, texts, emails, and social media inquiries
- Schedule trial classes
- Follow up with prospective families and guide them through enrollment
- Assist members with scheduling, account changes, billing questions, holds, and cancellations
- Build relationships with families and create an outstanding member experience
- Utilize CRM and scheduling software to document communication and manage leads
- Make outbound calls and follow-ups to prospective families
- Support center events, community outreach, and social media engagement
- Help maintain a clean, organized, and welcoming center environment

What We're Looking For
- Positive, energetic, and professional attitude
- Outstanding customer service skills
- Strong verbal and written communication
- Organized and detail-oriented
- Comfortable speaking with families in person and on the phone
- Ability to multitask in a fast-paced environment
- Self-starter who works well independently and as part of a team
- Sales, hospitality, retail, fitness, or customer service experience preferred
- Experience working with children and families is a plus

Schedule
We're specifically looking for someone available:
- Weekdays approximately 2:00 PM – 8:00 PM
- One weekend shift per week (approximately 8:00 AM – 4:00 PM)

Compensation & Growth
- Starting at $18/hour + commission opportunities
- Paid training
- Growth opportunities within a rapidly expanding organization
- Fun, energetic, and mission-driven work environment
- FULL-TIME AVAILABLE if combined with coaching*
* If you're passionate about helping kids build confidence and helping families discover all that Kid Strong has to offer, we'd love to hear from you.

Join us in helping kids win at life.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Kid Strong Corporate.