Inside Sales Specialist - Automotive Parts

Pompano Beach, United States | Posted on 07/08/2026

• Salary $50,000 to $60,000 Base, $80K to $100K OTE
• Job Type Full time
• State/Province Florida
• Country United States

As an Inside Sales Specialist, you will be the first point of contact for customers who are ready to upgrade their vehicles. This is a high-energy, consultative sales role where deep product knowledge meets genuine customer service. You won't just be taking orders, you'll be guiding enthusiasts through one of the most exciting purchases they'll make for their vehicle. Our environment rewards hustle, expertise, and genuine enthusiasm for our products.

We set you up for success
- Full training provided.

1+ years of experience in inside sales, retail sales, or a customer-facing role

Automotive knowledge (trucks, Jeeps, lifts, wheels/tires, accessories) is required

Genuine passion for trucks, SUVs, off-road builds, or automotive culture

Strong communication skills - confident on the phone, clear in writing, and sharp under pressure

Ability to learn and retain technical product information quickly

Self-motivated with a results-driven mindset

High conversion rate on inbound leads

Increased average order value through upsells and bundles

Fast response times across all communication channels

Strong product knowledge with confident, accurate answers

Customers feel educated, confident, and ready to buy

Handle inbound inquiries across phone, text, and/or chat in a timely and professional manner

Consult with customers to understand their vehicle, goals, and budget, and guide them toward the right products

Actively encourage customers to complete purchases on the website during each interaction

Answer technical questions related to fitment, performance, and parts compatibility with confidence

Set clear expectations around installation - including DIY vs. shop installs, estimated time, difficulty level, and any required supplemental parts

Stay current on the full product catalog

Handle warranty questions and customer objections professionally to build trust and close sales

Identify upsell and bundle opportunities across product categories (e.g., lift kits, wheels and tires, accessories)

Follow up with warm leads who did not convert on first contact, maintaining a persistent but respectful sales cadence

Coordinate with internal teams, including inventory and fitment verification, to resolve customer questions accurately and efficiently

Escalate complex technical or fulfillment issues appropriately and follow through to resolution