Field Service Technician II - Air Compressor

Primary Job Responsibilities

• Conduct all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wear proper personal protective equipment.
• Attend and successfully complete required technician training classes.
• Maintain necessary tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications.
• Diagnose and perform designated repairs on customer or company‑owned equipment including, but not limited to, mechanical, electrical and hydraulic troubleshooting, maintenance and repairs.
• Work in a neat and orderly fashion, constantly look for ways to improve methods of work, work area and safety standards.
• Inspect components to ensure maximum parts reuse to control repair costs; complete required documentation using appropriate software to record repairs performed and account for repair times.
• Monitor job expenses versus repair estimates and ensure the supervisor is aware of any cost over‑run prior to the job's completion.
• Approach work positively, maintain supportive conduct for the work team and set the standard for others to follow; contribute to team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
• Train and/or mentor others in the department.
• Perform other duties as assigned.

• Safety – fully support, encourage and follow safe work behavior, treating safety as paramount.
• Job Specific Skills – demonstrate required depth and mastery of knowledge and skill associated with the job, effectively applying job‑specific knowledge, skills and ability to resolve workplace challenges.
• Communication – use active listening skills, convey information clearly, use feedback to verify effective communication, keep stakeholders informed and avoid surprises.
• Information Gathering – check all appropriate sources, obtain high‑quality relevant information, ensure accuracy and completeness, document sources.
• Fiscal Accountability – follow fiscal regulations and procedures when committing resources, responsibly allocate and account for fiscal resources, monitor budget usage, seek ways to reduce costs.
• Takes Initiative – resolve issues without requiring direction, make timely decisions, assertive when necessary to facilitate change.
• Results Oriented – strong sense of urgency, focus on achieving results despite obstacles, identify efficient methods to achieve tasks on time, adjust schedules as needed.
• Adaptability – adapt to changing business needs and responsibilities, recover quickly from setbacks, modify preferred methods when necessary.
• Credibility – demonstrate responsibility, reliability, honesty, maintain commitments and confidentiality.
• Personal Development – take responsibility for personal learning and development, acquire and refine technical and professional skills.

• Formal
  
  Education:
  
  High School diploma or GED.
• Experience:
  
  3–4 years.
• Ability to understand written material and communicate orally and in writing with employees and customers.
• Valid Driver License.
• Successfully completed all required training curriculum to be designated Service Field Tech II.
• Proficiency in use of a computer, Microsoft Office products and relevant Dealer software programs (desired).

• Job requires complex problem‑solving ability with little guidance; independent research and analysis needed.
• Job requires some creativity to generate solutions or improve effectiveness within well‑established boundaries.
• Autonomy: work not normally monitored; use discretion; focus on outcome rather than process.

• Stress Load:
  Regular exposure to these stresses (20–80% of the time).
• Workload Fluctuation:
  Job frequently involves changes in priorities, complexity and/or quantity of work.
• Work Schedule:
  
  Regular business hours with frequent requirements to work nights, holidays and weekends.

• Climbing – Occasionally (up to 3 hrs/day)
• Balancing – Occasionally (up to 3 hrs/day)
• Stooping – Occasionally (up to 3 hrs/day)
• Kneeling – Frequently (3–6 hrs/day)
• Crouching – Frequently (3–6 hrs/day)
• Crawling –…