Logistics​/Transportation Dispatcher

About Us

Stericycle is now part of WM! To learn more about WM's acquisition of Stericycle, to read the press release!

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size.

Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity. Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

• Pay Rate: $22.38/Hour and it is paid on the bi-weekly basis.
• Proven capacity to multitask and excel in fast-paced and dynamic work environments.
• Experience in routing and logistics preferred, with an understanding of operational coordination and workflow efficiency.
• Must have high proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint, Teams, and etc.).
• Strong ability to prioritize responsibilities, manage competing deadlines, and maintain accuracy under pressure.
• Previous Experience in SAP, Salesforce, or Descartes Routing System is highly desirable.
• Company's shirts are provided free of charge and the required dress code is business casual.
• Work Schedule:
  Monday ~ Friday. The shift starts at 9:30am ~ 6:00pm. Overtime (OT) is offered based on business needs and is paid time and a half.

Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.

• Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops
• Provides highest level of customer service to all customers in line with Customer 1st objectives
• Monitor, process, and elevate SFDC cases to supervisor
• Assist walk-in customers
• Assists drivers with problems/issues as issues arise (during the day or at the end of the route)
• Reviews driver's paperwork and files paperwork
• Review and updates routes, new customers based on daily communication, reroutes existing customers as required
• Ensures that routes are balanced daily
• Assists Trans Supervisor/Manager as needed/directed
• Update SAP data / notes
• Communicate performance standards and objectives
• Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings
• Always maintains a safe and compliant workplace
• In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries
• Perform other duties and responsibilities, as assigned

Preferred Education:

in High School or Equivalent

• High School Diploma or equivalent
• 2+ Years' experience, preferably in Transportation, Logistics, Routing and Customer Service
• Proficient in Microsoft Office applications

Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan.

Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.

Stericycle is an equal…