Logistics​/Transportation Dispatcher

About Us

Stericycle is now part of WM! To learn more about WM's acquisition of Stericycle, see  Stericycle is a U.S. based business‑to‑business services company and leading provider of compliance‑based solutions that protects people and brands, promotes health and well‑being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start‑up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size.

Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity. Join us on our mission to protect health and well‑being in a safe, responsible, and sustainable way.

• Pay Rate: $22.38/Hour, paid weekly.
• Proven capacity to multitask and excel in fast‑paced and dynamic work environments.
• Experience in routing and logistics preferred, with an understanding of operational coordination and workflow efficiency.
• Must have high proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint, Teams, etc.).
• Strong ability to prioritize responsibilities, manage competing deadlines, and maintain accuracy under pressure.
• Previous experience in SAP, Salesforce, or Descartes Routing System is highly desirable.
• Company's shirts are provided free of charge; the required dress code is business casual.
• Work schedule:
  
  Monday to Friday, 9:30 am to 6:00 pm. Overtime may be offered based on business needs and is paid at time‑and‑a‑half.

Under immediate direction, the Dispatcher provides timely response to customer inquiries up to and including pick‑ups, schedules, and product orders, and handles all other aspects of a customer's needs. Dispatches vehicles on a pre‑set route for each driver daily to ensure efficient customer service.

• Assist Customer Service with customer requests (SFDC cases), route changes, and rescheduling pickups/missed stops.
• Provide highest level of customer service to all customers in line with Customer 1st objectives.
• Monitor, process, and elevate SFDC cases to supervisor.
• Assist walk‑in customers.
• Assist drivers with problems/issues as they arise.
• Review driver’s paperwork and file paperwork.
• Review and update routes, add new customers based on daily communication, and reroute existing customers as required.
• Ensure that routes are balanced daily.
• Assist Trans Supervisor/Manager as needed or directed.
• Update SAP data/notes.
• Communicate performance standards and objectives.
• Keep staff informed of current problems, changes, and new developments in the department and company through organized meetings.
• Always maintain a safe and compliant workplace.
• In absence of a manager/supervisor, monitor and ensure employees perform their functions safely and productively; recommend changes or improvements to prevent accidents or injuries.
• Perform other duties and responsibilities as assigned.

Preferred:
High School or equivalent.

• High School Diploma or equivalent.
• 2+ years of experience, preferably in transportation, logistics, routing, and customer service.
• Proficient in Microsoft Office applications.

None specified.

Employees may participate in a full range of benefits, including a health care program with medical, dental, vision, and prescription coverage; healthcare and dependent care flex spending accounts; life and accidental death and dismemberment insurance; an employee assistance program; tuition reimbursement; paid vacation and sick time; a 401(k) plan; and an employee stock purchase plan. Participation may require regularly scheduled hours and a waiting period.

Stericycle is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law.

The above description is meant to…