Roadside Assistance Technician​/Tow Driver

Roadside Assistance Technician

Job Type: Full time

• Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists.
• Utilize GPS and maps to locate member breakdown locations.
• Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires.
• Arrange for or tow member’s vehicle when the vehicle cannot be started or is unsafe to drive.
• Ensure 100% member satisfaction by providing excellent customer service.
• Offer value to members through On-the-Go Tow or battery tests / sales.
• Provide support at special events such as parades, travel shows, Car Care or Public Relations events.

• Have a high school diploma or equivalent and a valid driver’s license.
• Be 21 years of age or older.
• Possess a valid state driver’s license with minimal driving infractions / incidents.
• If employed in Illinois, possession of a valid Illinois C-Non CDL driver’s license is required.
• Will likely be required to work evenings and weekends; schedules may change based on seniority and productivity.
• Have experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties.
• Exhibit strong customer service skills, including the ability to effectively communicate to customers / members and understand the need for meeting & exceeding customer expectations.
• Have the ability to lift materials weighing up to seventy‑five (75) pounds.
• Be able to successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre‑employment and ongoing).

• Possess experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing / inflating flat tires.
• Have prior tow truck driver or roadside service experience.
• Can safely operate a wheel lift, flatbed, dolly towing equipment and full‑size or mini service vehicle and applicable service equipment and / or commercial driving experience.

• Hourly rates starting at $21.50 for Florida; pay rate will be determined based on experience and may exceed the starting rate.
• Overtime earning potential at time and a half the hourly wage.
• Shift premiums: 5% for hours worked between 5:00pm and 11:00pm and 10% for hours worked between 11:00pm and 5:00am.
• $1,000 sign‑on bonus; split payout at 90 and 180 days of employment (applicable to new candidates).
• $250 Quarterly Perfect Attendance bonus.
• Fully paid training.
• Medical, dental and vision benefits.
• 401(k) with employer match.
• Paid parental leave and adoption assistance.
• Paid Time Off (PTO), company‑paid holidays, CEO days and floating holidays.
• Paid volunteer day annually.
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities.
• AAA Membership Discounts, perks, rewards and more.

The Auto Club Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.