Senior, Dispatcher​/Router

Remote Dispatch/Routing/Optimizing Routes Position

Experience in Dispatch/Routing/Optimizing Routes Needed

Strong Communication and Computer Skills Preferred!

Pay Range: $22/hr

Shift: Monday-Friday, 10a.m. start time to 6:30 p.m. CST - preferred to be flexible during operation hours

At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career.

Our mission is to leave the world a better place than we found it by helping its inhabitants find purpose in becoming its caretakers.

The members of the WM family are the foundation for our success. We foster an environment where all teammates feel welcomed, valued and seen.

Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.

From the front line to the corporate offices, our team members perform essential and meaningful work.

At WM we are over 60,000 people - from many places and many backgrounds, and it is our amazing differences that make us stronger.

Amazing Medical, Dental & Vision, 401K with match, discounted stock options, dependent day care, and more!

Communicates back and forth with WM Drivers to assist with problem resolution while on route. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers, WM customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses WM proprietary software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending particular site needs.

Some initial travel (up to 15%) may be required to assist with centralization efforts.

Works with routing specialists, route managers, and the service department to optimize complex routes

Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response

Fields incoming calls from customers, and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring same-day service

Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues

Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues

Records and documents information from Drivers and distributes to appropriate departments

Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues

Serves as point person for manager; coordinates projects and other tasks as necessary

Delegates work in managers absence

Serves as an escalation point for other Dispatchers in the department

Train new Dispatchers

Can be asked to cover all lines of business (Commercial, Residential, Roll-Off), multiple sites etc. within an area

High School Diploma or G.E.D (accredited).

2 years Minimum of previous dispatching experience (in addition to education requirements).

Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment preferred.