Customer Service Representative

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced and dynamic environment?

We are looking for a talented Customer Service Representative to join our team. This is an incredible opportunity to be the voice and face of our brand, providing top‑notch service to our valued customers. Precision Overhead Garage Door Service is the #1 garage door company in the US with over 100 locations in the country! Precision Door Tristate is a franchise that has been in business since 1999.

• Interact with customers in response to inquiries, concerns, and requests about our products and services
• Deal directly with customers either by phone or electronically
• Become proficient with software – Service Titan, Trello, Send Hub, Google Mail, Dialpad (training provided)
• Respond to and resolve customer issue(s)
• Keep records of customer interactions and transactions
• Dispatch Technicians
• Schedule door estimates
• Communicate and coordinate with internal departments
• Demonstrate product knowledge, problem solving and documentation skills
• Manage business reviews both orally and electronically via the internal and external channels
• Ensure timely arrival to work in order to facilitate calls
• Participate in ongoing training
• Willingness to cross‑train in other areas
• Other duties as assigned
• $20.00–$25.00 per hour depending on experience

Don’t miss out on this incredible opportunity to kickstart your career with a thriving company.

• We prioritize your health and future. Our comprehensive benefits include top‑tier medical, dental, and vision coverage, plus life insurance and 401k plan. Join our team and enjoy the security of working for a company that truly cares about you. We believe in work‑life balance. Enjoy generous PTO including vacation, sick, and personal time.
• Bonus opportunities
• Paid Training
• Company events
• Breakfast and snacks
• Growth opportunity and career path

• Bilingual proficiency in English and Spanish is a plus
• High school diploma or equivalent is required; some college a plus
• 1–3 years in a previous, heavy‑volume customer service role preferred
• Must have relevant computer skills (e‑mail, Microsoft applications); proficient in using a tablet is a plus
• Must demonstrate proficient phone skills and attention to detail
• Must be available to work at least one of the weekend days (Saturday or Sunday) after probationary period is over