Store Manager, Retail & Store Manager

Location: HB: 00212 Ponca City, Oklahoma (Ponca Plaza) R301US
Hibbett Retail, Inc.

Pay: Hourly $15.00 - $19.50

Job Title: Store Manager

Department: Operation

FLSA Status: Non-Exempt

Reports To: District Sales Manager

The Store Manager oversees and is responsible for the store's sales efforts in each department and supervises the store's overall operation to ensure efficiency and profitability. The Store Manager enforces, conveys, and upholds the organization's policies, goals, and standards to the sales team to meet sales goals. The Store Manager consistently communicates with the District Sales Manager and the Store Support Center to drive initiatives and business growth.

They represent the company's brand in appearance, attitude, and professionalism portrayed to employees, customers, and the community. The Store Manager is knowledgeable in each product area or department in the store and is passionate about providing outstanding customer service and promoting merchandise in stores.

• Drive store sales and sales goals, consistently focused on company growth.
• Manage and control the assets of the company by managing the designated store.
• Direct and oversee entire sales efforts in the store, training and mentoring store associates in sales strategies and skills.
• Continually and consistently stay acquainted with all aspects of the store including sales statistics, inventory and expenses that together produce profit.
• Consult and collaborate with District Sales Manager as needed in establishing and enforcing policies, goals, and procedures.
• Direct staff to ensure all responsibilities and standards in each department are completed.
• Mentor and cultivate a team of outstanding Sales Associates, Assistant Managers, and Managers in Training.
• Carry out personnel recruiting, hiring, training, discipline, and evaluation. Manage the store's payroll and schedule to ensure the store is meeting labor goals.
• Maintain proper security for the store. Partner with Asset Protection to prevent theft and lower shrink.
• Communicate with District Sales Manager and keep them informed of inventory movement. Drive inventory goals and strategies.
• Provide information and consistently and vigorously follow through on all marketing and advertising plans and stay aware of customer trends.
• Keep abreast of competition and new ideas and stay informed on community related events to take advantage of potential opportunities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store and helping multiple customers during peak periods.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

• Manage subordinate supervisors and non-management employees, including Sales Associates, Hub Drivers, Assistant Managers, and Managers in Training. Responsible for the overall direction, coordination, and evaluation of this unit.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems.

• Bachelor's degree in business or a related field or equivalent experience.
• Experience working in a retail environment, preferably in footwear and athletic apparel.
• Experience in managing and cultivating a sales team.
• 3-5 years of customer service experience. 3+ years of management experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Analytical thinker with demonstrated business acumen.
• Ability to solve problems and juggle multiple tasks and priorities.
• A strong commitment to customer service.
• Strong leadership and communication skills.