Store Manager, Retail & Store Manager

Location:

Ponca City, Oklahoma (Ponca Plaza). Salary: $15.00 - $19.50 per hour. Position:
Store Manager (Hourly, Non-Exempt).

Reports to:

District Sales Manager.

The Store Manager oversees and is responsible for the store's sales efforts, supervises overall operation to ensure efficiency and profitability, enforces company policies, communicates with the District Sales Manager, and represents the brand in appearance, attitude, and professionalism.

• Drive store sales and achieve sales goals, focusing on company growth.
• Manage and control assets, including store inventory, expenses, and payroll.
• Direct and oversee entire sales efforts in the store.
• Train and mentor store associates in sales strategies and skills.
• Stay continuously informed of sales statistics, inventory, expenses, and market trends.
• Consult and collaborate with the District Sales Manager on policies, goals, and procedures.
• Supervise staff to ensure responsibilities and standards in each department are met.
• Recruit, hire, train, discipline, and evaluate personnel.
• Maintain proper security, partner with Asset Protection to prevent theft and reduce shrink.
• Communicate inventory movement and drive inventory goals and strategies.
• Execute marketing and advertising plans and stay aware of customer trends.
• Provide exceptional customer service in line with the customer service manual.
• Protect company assets and financial information by ensuring accuracy and effectiveness of internal control procedures and reporting potential fraud risks.

• Manage subordinate supervisors and non-management employees (Sales Associates, Hub Drivers, Assistant Managers, Managers in Training).
• Direct, evaluate, interview, hire, train, appraise performance, reward, discipline, and address complaints.

• Bachelor's degree in business or related field, or equivalent experience.
• 3-5 years of customer service experience; 3+ years of management experience.
• Experience working in a retail environment, preferably in footwear and athletic apparel.
• Experience managing and cultivating a sales team.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment, analytical thinker, strong business acumen.
• Problem-solving skills and ability to juggle multiple tasks and priorities.
• Strong commitment to customer service and leadership.