Retail Sales & Customer Experience Lead

Note:

This job description is not intended to be all-inclusive. Employees may perform other duties to meet the ongoing needs of the department and/or organization. Duties within the department may also change to ensure business needs are met on an ongoing basis. I.e. cleaning emphasis on overnight shift.

PRIMARY DUTIES AND RESPONSIBILITIES:

a. GENERAL MANAGEMENT Adheres to all Company policies

Follows the work schedule as posted unless a change in schedule is arranged with the Store Manager Gives all customers prompt and courteous service

Observes shift operating hours at all times, as assigned by the Store Manager Assists the Store Manager in seeing that the store maintains a store-inspection grade of at least 90% on the store-inspection report

Ensures the Store Manager is made aware of all sales, cash, or operating discrepancies

Operates shift within Company guidelines to achieve sales and profit

Performs specific tasks as assigned by the Store Manager Adheres to all city, county, state, and federal Alcoholic Beverage Sales regulations

Adheres to all city, county, state, and federal tobacco regulations

Stays familiar with the Company Pricebook, Policy Manual, and bulletins

Completes all assigned trainingb. BOOKKEEPING Prepares a shift-change report at the completion of shift in accordance with Company guidelines

Clocks in and out at the time clock, and signs verifying all hours worked

Notifies the Store Manager of any discrepancies in the operating results on the shift report, or cash over or short conditions in excess of $5.00 within 24 hours

Rings all sales as discussed in the Policy Manual Accurately posts markups and markdowns, store use of merchandise, voids, and bad merchandise write-offs, within established guidelinesc. PERSONNEL Advises the Store Manager of any personnel situations or policy violations having an adverse effect on store operating performanced. SECURITY Shares the responsibility for controlling the inventory on the shift or in the store

Follows Company policy with regard to excessive cash in register, change box, and safe security as directed by the Store Manager Faces bills in register

Completes shift-change report at the end of shift, as directed by the Store Manager.

Follows correct vendor check-in procedure as defined in the Policy Manual and as directed by the Store Manager Always protects Company assetse. MERCHANDISING Keeps coolers, drink boxes, store shelves, and displays fully stocked and fronted at all times

Properly cleans and maintains equipment

Always has available high-margin products such as coffee, fountain drinks, etc., as directed by the Store Manager Uses correct pricing as listed in the price book or grocery catalog for all merchandise

Uses suggestive selling techniques as directed by the Store Managerf. MAINTENANCE Always keeps store floors clean, with specific responsibility being assigned by the Store Manager Checks refrigeration equipment for proper performance a minimum of twice per shift

Cleans windows, floors, shelving, counters, and gas pumps to ensure they remain clean at all times

Check bathrooms for cleanliness every hour

Post signs on out-of-order equipment

Post signs on hazardous conditions, such as wet floors

Immediately advise the Store Manager of any maintenance problems

Be available to work all scheduled hours, as attendance is crucial, and be available to work occasional unscheduled shifts as requested or needed

Be able to converse with, communicate, and understand the English language at the eighth-grade level, including the ability to hear the spoken word

Be able to perform arithmetic calculations at the eighth-grade level in order to make change, complete shift reports, and account properly during vendor check-inHave sufficient visual acuity to check identification and process money orders

Be able to read and understand instructions for operating electronic cash registers and other equipment

Be able to move up to 55 pounds including cases of milk cartons and cases of soft drinks, beer, and juice containers, boxes of fountain syrup, mop buckets, etc. as required

Be able to stock shelves and cooler

Be able to react to a fire by moving and using a fire…