Bilingual; Spanish Collections Associate

Overview

Republic Finance is looking to hire a team of Bilingual Collection Associates at our Call Center Operations department in Ponchatoula, LA! Are you bilingual and enjoy helping customers by answering questions and working through payment solutions? Are you looking for a call center position with a clear path for career growth? If so, please read on!

Starting base pay for a Bilingual Collections Associate ranges from $16.50-$18.15/hr DOE
, plus a monthly bonus earning up to $2,500
. This position will be in-office and requires some amount of flexibility. Below are the two different available shifts.

• Shift A:
  Monday/Tuesday 7 am - 4 pm and Wednesday/Thursday 12 pm - 9 pm and a rotating Friday 8 am - 5 pm or Friday 1 pm - 5 pm and Saturday 8 am - 12 pm.
• Shift B:
  Monday/Tuesday 12 pm - 9 pm and Wednesday/Thursday 7 am - 4 pm and a rotating Friday 8 am - 5 pm or Friday 1 pm - 5 pm and Saturday 8 am - 12 pm.

In addition, we offer amazing benefits and perks, including health, dental, and vision insurance with employer contribution, paid time off (PTO), paid holidays, a 401(k) plan with company match after one year, regular bonuses, and short- and long-term disability. If this sounds like the right opportunity in the call center financial services industry for you, apply to be a Collections Associate today!

A DAY IN THE LIFE OF A COLLECTION ASSOCIATE
We give you all of the tools that you need to succeed and grow within our Call Center Operations department. As a Collections Associate, you will go through a 3-week on-the-job paid training program to learn the ins and outs of call center operations. Your main focus is communicating with our customers over the phone to help them get back on track with their monthly loan payments.

You will actively find new ways to assist by listening to our customers, understanding their needs, and recommending the best payment solution for them. You will handle a variety of tasks that contribute to your success and the success of the call center, including taking loan payments over the phone, working across three main computer systems, answering inbound and outbound calls through an automatic dialer system, and promoting our core values to ensure an outstanding client experience.

If you love digging in to get the job done and seeing your hard work pay off in the growth of your department and advancement opportunities within the company, this is your gateway to success!

Founded in 1952, we have helped our customers meet their personal finance goals for more than 70 years by providing a variety of consumer loans, flexible lending options, and incomparable customer service. We are proud to serve over 300,000 customers in more than 250 communities throughout the United States. With a commitment to our customers, we identify lending options that fit each of their unique needs.

We are dedicated to serving our customers and giving back to our community. Company-wide, we hold annual fundraisers for different charities each year such as Breakthrough T1D, American Cancer Society, and St. Jude Children's Research Hospital among other philanthropic efforts.

Our growing company offers a bright future for our employees. Whether you are just starting your career or you have years of experience, there is a place for you on our team. We work to provide a clear career path and many growth opportunities for all of our team members. Our supportive culture is one where we all work together to continuously improve and reach our goals.

We show our appreciation for our employees with great benefits and competitive pay!

• Fluent in English and Spanish
• High school diploma or equivalent
• Financial services industry experience is preferred but not required
• Excellent verbal and written communication skills
• Must be organized with effective time management skills
• Excellent customer service skills
• Professional attitude and demeanor is required
• Must meet acceptable standards for credit history, criminal background history, and pass a pre-employment drug screen

We offer a competitive compensation and benefits package including:

• Health, Dental, &…