Membership Assistant- Private Club

The Membership Assistant creates a first impression of the Club to members and guests. This position requires a professional appearance and exceptional communication skills with the ability to multi-task. Responsible for creating an atmosphere of cordiality and warmth between the Club and its members. Responsible for ensuring that members and guests are served in a prompt, efficient, and pleasant manner. Greets each member by name.

• First point of contact for answering the main phone line at the Concierge desk and email inquiries and responses.
• Fulfill Member requests (walk-ins/phone requests):
  • Activate and issue Fobs; track applicable charges.
  • Create and issue Membership cards.
  • Family Charge Privilege: track and create packets, cards, and accounts.
  • Issue and apply member car decals and create temporary car decals.
• Acts as a Gate Keeper for the Administrative offices.
• Assist with reciprocal membership maintenance.
• Create new member welcome packets and bags.
• Maintain an open line of communication between the Club and the members, allowing for observations and suggestions to be heard and passed on to the appropriate department manager.
• Assist members with website and app login credentials.
• Assist with Membership Projects.
• Assist with Club's Needs, such as Member Requests and Reservations.
• Act as a liaison between Members and any department necessary.
• Any other duties as assigned upon more training.
• Follows all club rules and regulations.
• Be knowledgeable of club information and activities.
• Upon request, assists with special member events.

Full-Time role - 5 days per week:
Monday-Friday.

• Minimum 1-2 years' experience in a similar position.
• Two (2) years of college preferred.
• Able to work flexible office hours. It may include some holidays.
• Strong Customer Service aptitude and willingness to go the extra mile to satisfy members.
• Professional presentation always.
• Attention to detail.
• Excellent Organizational Skills.
• Strong Communication Skills.
• Proficient Computer skills - Microsoft Office, Outlook, and Excel.
• Understand Large Language i.e. Chat GPT.

• Free Lunch Provided: Fuel up for success.
• Holiday Bonus: Celebrate the season with an extra boost (after 90 days)
• Referral Bonuses: Share the love and earn rewards.
• Scholarship Opportunities: Invest in your education.
• Holiday Pay: Because your time matters.
• Partial Uniforms: Look sharp while representing our club.
• 401k Employer Matching: Secure your financial future.