US Customer Service Representative

Overview

Logistics Customer Support Specialist

Be part of the American Roll-on Roll-off Carrier (ARC)!

ARC is the leading U.S.

-flag roll-on roll-off ocean carrier and provides ocean and global intermodal logistics solutions to the U.S. Government, U.S.

-flag preference cargo shippers and commercial customers.

We are looking for individuals to provide professional customer service to both internal and external customers. The right candidate should have excellent written and verbal communication skills, a positive attitude, and the desire to help our customers with their shipping needs.

In this role you will:

• Process customer booking requests
• Ensure systems are updated with correct rating to facilitate documentation and billing
• Handle cargo coordination; track & trace cargo
• Process hazardous material documentation
• Reconcile preload and post lost lists and create reports to meet contractual obligations
• Trouble shoot and resolve customer, port and vessel cargo port issues

Your experience and background include:

• Minimum of 3 years in a customer service role
• Proficient verbal and writing communication skills in English
• Intermediate to advanced Microsoft Office skills with a focus on MS Excel

Salary