Representative Customer Service | Nocatee Orthopaedics Float

Overview

Under the direction of the Supervisor, the Customer Service Representative is responsible for scheduling patient appointments and managing the clinical medical records system. The Customer Service Representative will serve as a liaison between patients and hospital staff.

Under the direction of the Supervisor, the Customer Service Representative is responsible for scheduling patient appointments and managing the clinical medical records system. The Customer Service Representative will serve as a liaison between patients and hospital staff.

• High school diploma or GED equivalent.

• Completion of a Medical Terminology course.

• Demonstrates effective verbal and written communication skills.
• Ability to manage stressful situations with professionalism, patience, and courtesy.
• Basic knowledge and understanding of medical terminology.
• Strong customer service skills with the ability to interact positively with patients, families, and team members.

• One to two (1–2) years of customer service experience.

• Two (2) years of customer service experience within a healthcare-related environment.

• Provides support to patients across all age groups.