Wellness Concierge

The Ponte Vedra Inn & Club is one of the most premier places to work in Northeast Florida, and we pride ourselves on delivering exceptional service and creating unforgettable experiences for our members and guests. As we continue to expand our Sports Club and Wellness offerings, we are seeking passionate individuals who are dedicated to luxury hospitality, wellness, and personalized service.

If you enjoy creating meaningful member experiences and thrive in a fast‑paced, wellness‑focused environment, we invite you to join our team as a Wellness Concierge.

• Competitive pay
• Flexible scheduling
• Company-provided uniforms
• Resort discounts and employee benefits
• Career growth and development opportunities
• Professional training and certifications
• Opportunity to be part of an innovative wellness and fitness destination
• Work within a Forbes-oriented luxury hospitality culture

The Wellness Concierge serves as the primary point of contact and hospitality ambassador for the Sports Club. This position is responsible for delivering exceptional member and guest experiences through personalized service, efficient scheduling, billing, wellness program coordination, and concierge support.

The Wellness Concierge ensures every member and guest feels welcomed, valued, and supported while maintaining the luxury service standards expected at Ponte Vedra Inn & Club. This role assists with wellness programming, fitness services, recovery offerings, retail sales, and member engagement initiatives while serving as a key communication link between members and the Sports Club team.

High School Diploma or equivalent required. Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with members, guests, and colleagues. Associate's degree in Hospitality, Recreation, Business Administration, Wellness, Fitness Management, or a related field preferred.

• Minimum two (2) years of experience in concierge services, front desk operations, hospitality, wellness, spa, fitness club, or luxury resort environments preferred.
• Experience with scheduling, booking systems, point-of-sale systems, billing, and guest service operations preferred.
• Experience in luxury hospitality, private clubs, wellness centers, or fitness facilities preferred.
• CPR/AED certification preferred or must be obtained within thirty (30) days of hire.

• Strong customer service and hospitality skills with a passion for member engagement.
• Knowledge of fitness, wellness, recovery, and recreational services preferred.
• Proficiency with scheduling, reservation, billing, and point-of-sale systems.
• Ability to effectively multitask and prioritize responsibilities in a fast‑paced environment.
• Working knowledge of Microsoft Office and club management software systems.
• Strong communication, organizational, problem-solving, and interpersonal skills.
• Technogym platform experience preferred.