Retail Cashier Hardware Store

Position

Cashier

The primary responsibility for all positions with Proctor Ace Hardware is to Amaze Every Customer Every Time and uphold the Core Values as determined by the management team. Retail cashiers are responsible for providing customers with fast and friendly service at the cash register area. Other responsibilities may include managing shelves and inventory, and maintaining the overall appearance and cleanliness of the store.

• Provide prompt and courteous customer service.
• Precisely and accurately handle money, checks, and other types of payment received for product sold, including processing refunds and/or issuing in store merchandise credit to customers for returned merchandise.
• Perform credit card transactions, manufacturer coupon redemption, personal check acceptance, vendor check‑in transactions in accordance with company standards and policies and practices.
• Verify the accuracy of the cash drawer at the beginning and end of each shift, and immediately notify the manager on duty of any inaccuracies.
• Be knowledgeable and actively participate in all sales promotions and other campaigns.
• Practice suggestive selling and build customer relations.
• Be aware of sales goals and performance against those goals.
• Review and adhere to all city, county, state and federal laws affecting store operations.
• Maintain a neat personal appearance and wear company uniform and nametag at all times.
• Address customer complaints in a positive manner and document complaints for follow‑up by the Front End Manager when necessary.
• Ensure that your work area is free of litter and spills and that all equipment is sanitized and free of dirt, as well as ensuring that all equipment is in working condition.
• Face front and dust merchandise near register area and impulse aisle.
• Follow company policies and procedures for all transactions.
• Engage the customer to ensure they are receiving all the benefits of being an ACE Rewards member and actively seek participation from them.
• Review and adhere to store safety/emergency procedures, critical telephone numbers and incident reporting forms and protocol.
• Perform regular cleaning of counter surfaces, store equipment, restrooms and other duties as assigned.
• Participate in all store sales building, customer service, and team‑building activities.
• Actively participate in store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.).
• Live and exemplify Proctor Ace’s Core Values.

• Cashier experience in a similar position or proficiency in a similar task.
• Exceptional customer service skills and the ability to help maintain a customer‑focused culture.
• Ability to use a cash register (point of sale or POS system), computer, telephone, and other equipment as needed.
• Ability to work as part of a team and interact with customers of various socioeconomic levels, persons in differing company roles, vendors, guests and ACE corporate representatives.
• A continuous pattern of regular and prompt attendance is required.
• Must be able to work a flexible schedule of nights, days, weekends and holidays.

• Must be able to pass a Drug Test.
• Ability to stand for an extended period of time, walk, reach, and bend to perform job duties.
• Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and performing all functions as set forth.

Job responsibilities may change based on the needs of the business.