General Manager

The General Manager is responsible for overseeing all aspects of daily store operations, ensuring exceptional customer service, maximizing sales and profitability, maintaining Peterbrooke's brand standards, and leading a high-performing team. This role combines retail management, team leadership, inventory control, and customer engagement to create an outstanding shopping experience.

• Manage the day-to-day operations of the chocolate retail store.
• Ensure compliance with company policies, health regulations, and food safety standards.
• Maintain store cleanliness, organization, and visual merchandising standards.
• Open and close the store according to established procedures.
• Monitor cash handling, deposits, and point-of-sale operations.

• Achieve sales goals and profitability targets.
• Analyze sales reports and identify opportunities for growth.
• Develop and implement local marketing and promotional initiatives.
• Build relationships with local businesses and community organizations to increase sales.
• Drive seasonal and holiday sales campaigns.
• Recruit, hire, train, and develop store employees.
• Create work schedules and manage labor costs.
• Conduct performance evaluations and provide coaching.
• Foster a positive, customer-focused work environment.
• Address employee concerns and maintain team morale.

• Deliver exceptional customer experiences consistent with the Peterbrooke brand.
• Resolve customer complaints professionally and promptly.
• Ensure staff members provide knowledgeable product recommendations.
• Promote customer loyalty and repeat business.

• Monitor inventory levels and place product orders.
• Minimize waste and product loss.
• Ensure proper storage and handling of chocolate and confectionery products.
• Conduct regular inventory counts and reconcile discrepancies.

• High school diploma or equivalent.
• 3–5 years of retail management experience.
• Proven leadership and team management skills.
• Experience with inventory management and cash handling.
• Excellent communication and organizational skills.
• Ability to work flexible schedules, including weekends and holidays.
• Leadership and team development
• Customer relationship management
• Problem-solving and decision-making
• Financial and business acumen
• Time management and multitasking
• Inventory and operational management

• Ability to stand for extended periods.
• Ability to lift up to 40–50 pounds.
• Ability to work in a retail environment with frequent customer interaction.
• Performance-based bonuses (if applicable)
• Paid time off
• Health

Peterbrooke Chocolatier is an Equal Opportunity Employer and welcomes applicants from diverse backgrounds.