Administrative Operations Specialist - Centralized Scheduler

Administrative Operations Specialist - Centralized Scheduler I

Job Category: Adm Support - CSR/Reception/Asst/Schedulers

Requisition Number: ADMIN
004022

• Posted :
  February 9, 2026
• Full-Time

Showing 1 location

Pontiac, MI 48340, USA

Easterseals MORC is hiring for a Centralized Schdeduler to help make a difference and become part of something bigger than yourself!

We are looking for Game Changers!

The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team.

Benefits of Being a Superhero!

• Dependent care reimbursement, and up to 5 days paid FMLA for maternity, paternity, foster care and adoption.
• Paid Leave Options Available
• Up to $125 bonus for taking 5 days off in a row.
• 10 paid holidays and 3 floating holidays (Over 30 days total of paid time off)
• Wellness Programs
• We are a PSLF (Public Service Loan Forgiveness) Employer.
• We provide bonuses and extra incentives to reward hard work & dedication.
• Mileage reimbursement in accordance with IRS rate.
• Free financial planning services through our partnerships with the LoVasco Consulting Group, and SoFi.
• Student loan repayment options
• Pet Insurance

Qualifications:

• High School Diploma or Equivilent
• At least two years experience in a clerical role; healthcare preferred

Duties and Responsibilities:

This position is responsible for managing and organizing appointments and answering phones call from clients. This role requires excellent organizational and communication skills, as well as the ability to prioritize tasks and maintain a structured schedule. The Admin Operations Specialist - Centralized Scheduler acts as a bridge between individuals served and team members, ensuring a smooth and efficient flow of appointments while accommodating various needs and preferences.

• Demonstrate ability to engage consumers in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery.
• Demonstrate excellent customer service to internal and external customers.
• Input, update, and maintain the calendar availability.
• Answer calls via the centralized scheduling phone queue and assist callers with their requests.
• Complete requests in the centralized scheduling email and voicemail.
• Answer calls, verify authorizations, verify active insurance, and schedule appointments with an active authorization as appropriate. May be responsible for answering and triaging internal and external telephone calls as needed.
• Maintain the staff appointment schedule in the EHR, make and change appointments, and conduct follow-up phone calls to minimize “no shows.”
• Serve as backup for reception.
• Complete outreach when primary scheduling duties are complete and as assigned by supervisor.
• Manage appointment cancellation process and make follow-up calls to schedule appointments.
• Answer both general and specific inquiries regarding departmental procedures, some of which may require detailed interpretation of departmental policies and procedures.
• Operate a variety of office machines, such as personal computers, scanners, copy machines, and calculators.
• Demonstrate knowledge of principles of trauma informed care.
• Show willingness to support and assist consumers with trauma related issues.

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.