Support Specialist

The Support Specialist role is to provide clerical, data, and information related technical support to Team Manager/Department Director and members of the assigned team.

Note:

This position supports our Clinical Team in our Resource and Crisis Center in Pontiac, MI.

• Process and mail all department reports and documents as required.
• Establish and maintain administrative procedures, files, and records for respective team.
• Perform necessary functions for Team meetings and other assigned work groups/committees.
• Perform necessary functions for Advisory Committee meetings. Some of those functions include mailing out packets, arranging for transportation, taking minutes, etc.
• Answer phones and respond to general inquiries regarding departmental policies and procedures.
• Updates information as required and needed in ODIN.
• Serve as backup to other Support Specialists and Administrative Assistants.
• Perform complex clerical assignments such as developing forms, establishing, and maintaining appropriate databases, and preparing PowerPoint presentations.
• Conduct research as required for Team Manager/Department Director and team members.
• Develop new and special report formats as required.
• Work with team members to collect data and prepare for accreditation audits. May result in the need to compile data and prepare reports.
• Produce routine documents and reports as needed.
• Proofread materials for inaccuracies and errors. Make corrections or returns to appropriate person to make corrections.
• Maintain email and other communication with OCHN provider network as directed.
• Make electronic copies of departmental files, records, and correspondence.
• Answer routine inquiries by email, phone or in person.
• Releases departmental information according to standardized departmental procedures. Refers unusual requests to supervisor.
• May be responsible for meetings and coordination and set up.
• Additional duties as assigned.

• High School Diploma or GED.

• Minimum of four (4) years related clerical or technical support experience. Related coursework at a business school, college or university may be substituted for up to two (2) years’ experience.

• Demonstrated high level of proficiency with Word, Excel, Power Bi, PowerPoint, and other relevant software programs.
• Demonstrated high level of interpersonal skills both in direct personal interactions and on the telephone.
• Demonstrated high level of oral and written communication skills.
• Demonstrated ability to handle a high volume of relatively complex assignments accurately and timely.
• Demonstrated organizational skills needed to establish office procedures and maintain files and records.
• Must have available means of transportation to and from OCHN and for required offsite meetings or site visits.

• Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust)
• Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus)
• Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning)
• Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards)
• Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication)

• Must have available…