Client Service Stars - Entry Level Call Center

Working as a liaison between United Wholesale Mortgage (UWM) and our clients is a truly rewarding position. As a Customer Care Servicing Specialist, you’ll be the key point of contact among our mortgage clients, maintaining relationships that have been long-established, and being there to advise and direct as needed. All it takes is exceptional client service skills and a love of talking — this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients.

• Accepting incoming calls from all clients
• Making outbound calls to clients
• Responding to emails from clients
• Working various reports as assigned
• Aiding and overseeing our sub‑servicer
• Cross‑training to learn other areas of our Servicing team

• 1+ years experience in customer service dealing with a high volume of calls OR 1+ year of experience working in the mortgage industry
• Excellent customer service and communication skills
• Strong analytical skills
• Proficiency in Excel, including vlookups, formulas and Pivot Tables
• Proficiency in MS Office
• Self‑motivated with a strong work ethic
• Comfortable in a fast-moving environment
• Ability to multitask and adapt
• Positive attitude and willingness to learn
• High school diploma or equivalent
• Onsite, full-time attendance

• 1+ years experience in mortgage servicing
• Bilingual in English and Spanish

UWM is an Equal Opportunity Employer. Employment with UWM is “at‑will.”